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- Tasks: Join our team to handle maintenance tasks and ensure a safe living environment for students.
- Company: Unite Students is the UK's largest provider of purpose-built student accommodation, supporting over 70,000 students.
- Benefits: Enjoy a competitive salary, annual bonus, 25 days holiday, and health benefits including gym perks.
- Why this job: Be part of a dynamic team that prioritises student experience and fosters an inclusive culture.
- Qualifications: A full UK driving licence and experience in general maintenance and customer service are essential.
- Other info: This role requires a basic criminal record check before starting.
The predicted salary is between 24500 - 25500 £ per year.
Location: Bristol East
Hours and Rota: 37.5 hours per week. The role will be expected to work an 8 hour shift between 8am and 8pm Monday - Sunday.
Salary: £28,586 - £30,586 per annum (depending on experience), plus bonus and benefits
Essential: A full driving license valid for driving in the UK
Are you a dedicated and customer-focused maintenance professional looking to join a dynamic team? We are looking for someone who understands the importance of putting our residents first, addressing their needs promptly and professionally and ensuring our student accommodation provides a safe, comfortable, and well-maintained living environment. If you are passionate about providing exceptional service, we encourage you to apply and become a vital part of our team, contributing to a positive living experience for our student community.
What you will be doing as a Facilities Team Member:
- Resolving a variety of general maintenance issues and problems including basic plastering, window and door repairs, completing like-for-like electrical changes and basic plumbing
- Responding to any Health and Safety related calls
- Completing planned inspections and rectifying any remedial works
- Logging any maintenance issues and follow up accordingly
What we are looking for in you:
- The student experience is at the forefront of everything we do, so you will be passionate about delivering top customer service
- You will have experience working within general maintenance, basic plumbing and electrical skills desirable
- You will have experience within a customer facing role
What You Will Get in Return:
- A discretionary annual bonus so you can share in the company’s success
- 25 days’ paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
- A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
- Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
- Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
- Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
About Unite Students:
Founded in 1991, Unite Students is a FTSE 100 business and the UK’s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling us home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.
Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn’t just what we do but who we are.
People make Unite Students. Employees, students, and neighbours all contribute to building environments where we can all thrive.
Room for Everyone. We are proud to be an employer that embraces individuality, and we are passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what’s right, keeping us safe, and raising the bar. Join us as we build better experiences for students that live with us.
As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.
If this position sounds exciting to you, we would love to receive your application!
Facilities Team Member employer: Unite Students
Contact Detail:
Unite Students Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Team Member
✨Tip Number 1
Familiarise yourself with the specific maintenance tasks mentioned in the job description, such as basic plumbing and electrical skills. Being able to discuss your experience with these tasks during an interview will show that you understand the role and are prepared to contribute effectively.
✨Tip Number 2
Highlight any previous customer service experience you have, especially in a maintenance or facilities context. This role is all about putting residents first, so demonstrating your commitment to exceptional service will make you stand out.
✨Tip Number 3
Research Unite Students and their values before your interview. Understanding their commitment to inclusion and student experience will help you align your answers with their culture, showing that you're a good fit for the team.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your interest in the role and the company. Inquiring about team dynamics or how they handle maintenance issues can demonstrate your proactive attitude and genuine interest in contributing to their mission.
We think you need these skills to ace Facilities Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in general maintenance, customer service, and any specific skills like plumbing or electrical work. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service and your understanding of the importance of a well-maintained living environment for students. Mention specific examples from your past experiences that align with the responsibilities of the Facilities Team Member.
Highlight Your Customer Service Skills: Since the role focuses on addressing residents' needs, emphasise your customer-facing experience. Provide examples of how you've successfully resolved issues or improved customer satisfaction in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Unite Students
✨Show Your Customer Service Skills
As a Facilities Team Member, you'll be interacting with students regularly. Be prepared to share examples of how you've provided excellent customer service in previous roles, highlighting your ability to address concerns promptly and professionally.
✨Demonstrate Your Maintenance Knowledge
Brush up on your general maintenance skills, including basic plumbing and electrical work. Be ready to discuss specific tasks you've completed in the past and how you approached problem-solving in those situations.
✨Understand Health and Safety Protocols
Since the role involves responding to health and safety calls, it's crucial to show your understanding of relevant protocols. Familiarise yourself with common health and safety issues in student accommodation and be prepared to discuss how you would handle them.
✨Express Your Passion for Student Welfare
The company values a positive living experience for students. Convey your enthusiasm for creating a safe and comfortable environment, and share any experiences that demonstrate your commitment to enhancing student welfare.
