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- Tasks: Support clients with IVA queries and provide excellent customer service.
- Company: Join PayPlan, a friendly and expanding team dedicated to helping others.
- Benefits: Enjoy a competitive salary, bonuses, and a paid lunch hour in a 35-hour week.
- Why this job: Make a real difference while developing your communication skills in a supportive environment.
- Qualifications: Strong communication skills are essential; experience in customer service is a plus.
- Other info: This is a permanent full-time role based at Totemic House.
The predicted salary is between 25396 - 35354 £ per year.
Location: Totemic House
Department: Payplan
Salary: £25,396.80 + Bonus
Hours: 40 (35 hour working week with a paid lunch hour each day totalling 40 hours a week)
Job Type: Full time
Contract Type: Permanent
Here at PayPlan, we are looking for colleagues to join our welcoming and growing team. If you have strong communication skills, ideally over the phone, and take pride in providing excellent support, we would love to hear from you.
IVA Support Case Officer employer: PayPlan
Contact Detail:
PayPlan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IVA Support Case Officer
✨Tip Number 1
Familiarise yourself with the IVA process and common challenges faced by clients. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to supporting customers effectively.
✨Tip Number 2
Practice your communication skills, especially over the phone. Consider role-playing scenarios with a friend or family member to build confidence and improve your ability to handle various customer situations.
✨Tip Number 3
Research PayPlan's values and mission. Understanding what drives the company will allow you to align your answers with their goals, showing that you're not just looking for any job, but specifically want to be part of their team.
✨Tip Number 4
Prepare questions to ask during the interview about the team dynamics and support systems in place. This shows your interest in the role and helps you assess if it's the right fit for you as well.
We think you need these skills to ace IVA Support Case Officer
Some tips for your application 🫡
Understand the Role: Read the job description for the IVA Support Case Officer carefully. Make sure you understand the key responsibilities and required skills, particularly focusing on strong communication skills and customer service.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the role. Emphasise any previous roles where you provided support or communicated effectively over the phone.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the IVA Support Case Officer position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at PayPlan
✨Showcase Your Communication Skills
As the role involves strong communication, be prepared to demonstrate your ability to convey information clearly and effectively. Practice answering questions in a concise manner and consider using examples from past experiences where you successfully communicated with clients or colleagues.
✨Understand the Role of an IVA Support Case Officer
Familiarise yourself with what an IVA Support Case Officer does. Research the responsibilities and challenges associated with the role at PayPlan. This will help you answer questions more confidently and show your genuine interest in the position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and how you handle difficult situations. Think of examples from your previous work experience where you resolved issues or provided excellent customer service, and be ready to discuss them.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team culture, training opportunities, or the company's approach to client support. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
