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- Tasks: Maximise income and support customers in a dynamic Income Management Team.
- Company: Community Gateway manages 7000 homes in Preston, focusing on excellent customer service.
- Benefits: Enjoy generous holidays, your birthday off, free parking, and health cash plans.
- Why this job: Join a supportive team making a real difference in the community with flexible working options.
- Qualifications: No rent collection experience needed; strong communication and teamwork skills are essential.
- Other info: Driving licence required; apply by 30th April for interviews on 8th May.
The predicted salary is between 30000 - 40000 £ per year.
£36,142.65 per annum
37 Hours per week
Location – Harbour House
What will you be doing in this role?
Ensure income is maximised by adopting a recovery focused approach alongside a commitment to providing our customers with support and an excellent customer service. We are looking for an enthusiastic and target driven individual to join our busy Income Management Team. The primary focus of this role will be to recover monies owed to Community Gateway, whilst doing everything possible to ensure our customers are not financially excluded.
It is not necessary to have experience of rent collection, as full training will be given; however applicants will need to evidence the ability to influence internal and external customers, have excellent interpersonal and team working skills, and will have previously worked in a target driven environment.
What we are looking for:
- You will be able to manage a portfolio of rent accounts, ensuring a proactive approach is adopted to reduce arrears.
- You can communicate with customers face to face, by phone and in writing offering support and making arrangements for the repayment of debts owed to the Association.
- You can offer advice and assistance about rent related benefits as well as signposting customers to support with income maximisation and other support.
- You will also have experience of working in a customer focused, performance driven environment.
It would be a bonus if you also had:
- Experience of working within the social housing sector.
- Experience of working with diverse groups including those who are vulnerable and financially excluded.
- In depth knowledge of Housing Benefit, Universal Credit legislation.
Why work at Community Gateway?
Our team are what makes us who we are. We aim for a great employee experience and that includes offering a range of benefits, including a generous holiday allowance, your birthday off, free parking, free breakfasts, a health cash-plan, reward and recognition scheme and much more. Inclusion is key for us. We would love to hear from people from diverse backgrounds for this role, and second languages come in handy.
Working arrangements:
This role is based at our gorgeous dockside offices in Preston with occasional evening and weekend work being a requirement of this post. We offer flexibility wherever possible to accommodate our business and your personal needs. You must hold a current driving licence and have use of a vehicle insured for business purposes.
A bit more about us:
Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business to the highest of standards and are working to create a sustainable future.
And finally, we want to be a great place to work….so if you think you have the skills, experience and can live our values, then we want to hear from you.
Dates for your diary: The closing date for this advert is midnight on 30th April with interviews expected to be held on 8th May 2025. We reserve the right to close this vacancy early so you are encouraged to apply as soon as possible.
Income Officer in Preston, Lancashire employer: Community Gateway Association
Contact Detail:
Community Gateway Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Preston, Lancashire
✨Tip Number 1
Familiarise yourself with the social housing sector and the specific challenges faced by tenants. Understanding issues like Housing Benefit and Universal Credit will help you engage effectively with customers and demonstrate your commitment to their financial well-being.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've successfully influenced or supported customers in previous roles. This will highlight your ability to connect with diverse groups, especially those who may be vulnerable or financially excluded.
✨Tip Number 3
Research Community Gateway's values and mission. Tailor your approach to reflect their commitment to excellent customer service and community support, which will resonate well during any discussions or interviews.
✨Tip Number 4
Be prepared to discuss your experience in target-driven environments. Think of specific instances where you met or exceeded targets, as this will demonstrate your enthusiasm and suitability for the Income Officer role.
We think you need these skills to ace Income Officer in Preston, Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Income Officer role. Emphasise your ability to work in a target-driven environment and any customer service experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention your understanding of the importance of income recovery and how you can contribute to Community Gateway's mission.
Demonstrate Relevant Skills: In your application, provide examples of how you've influenced customers or worked effectively in a team. Highlight any experience with diverse groups or knowledge of housing benefits, as these are valuable for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for the Income Officer role.
How to prepare for a job interview at Community Gateway Association
✨Show Your Customer Service Skills
Since the role focuses heavily on providing excellent customer service, be prepared to share examples of how you've successfully assisted customers in the past. Highlight your interpersonal skills and any experience you have in resolving conflicts or providing support.
✨Demonstrate Your Target-Driven Mindset
The position requires a target-driven approach, so come ready to discuss how you've met or exceeded targets in previous roles. Use specific metrics or achievements to illustrate your ability to work towards goals effectively.
✨Familiarise Yourself with Relevant Legislation
While you may not need extensive knowledge of Housing Benefit or Universal Credit, having a basic understanding of these areas will show your commitment to the role. Brush up on key terms and recent changes in legislation to demonstrate your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations related to income recovery and customer support. Think through potential scenarios and how you would approach them, focusing on empathy and problem-solving.
