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- Tasks: Handle customer complaints via phone and email, ensuring satisfaction and resolving issues.
- Company: Join a leading company focused on developing people with great benefits and recognition.
- Benefits: Enjoy hybrid working, enhanced maternity/paternity leave, and discounts on gym memberships and holidays.
- Why this job: Be part of a supportive culture that values personal growth and customer satisfaction.
- Qualifications: Must have 12 months of back office complaints experience in a call centre.
- Other info: Full-time role based in Glasgow, starting on 24th April 2025.
Salary: £27,000
Start Date: 24th April 2025
Who we are:
We offer an industry leading salary and benefits package, with an enhanced Maternity and Paternity provision, a well-developed recognition programme, and loyalty awards for tenure. Our unique approach to coaching and learning has been designed in line with our vision to be Unrivalled in Developing People, and we work with every person in our business to provide opportunities that meet their personal needs and objectives.
Role Details:
Location: Glasgow, UK - Start Date 27th March 2025.
Monday to Friday
Salary: £27,000; £13 per hour
Hybrid Working
12 months back office complaints experience is essential for this role.
We are looking for new talent to fill our Customer Complaints Advisor roles in permanent, full-time contracts in our call centre in Glasgow. In this role you will handle customers within the following business streams:
- Utilities sectors
Assist customers via telephone and email to increase customer satisfaction. This involves delivering the highest quality of customer service to enhance the customer experience and resolve complex complaints.
- Build rapport with empathy and care
- Resolving complex issues within time constraints and preventing complaints being escalated to the Energy Ombudsman.
- Achieve assigned key performance indicators / targets
- Navigate between different computer systems
Benefits:
- Enhanced CSP & Maternity/Paternity Scheme
- Employee Assistance Programme - a free and confidential personal support service that is available to you 24 hours a day.
- Cycle to work scheme - Save up to 42% off a new Bike.
- Store Discounts - up to 25% off Gym Membership, up to 10% off the cost of a holiday and much more
Requirements:
- Twelve months back office complaints experience within a call centre.
- Ability to adapt and learn
- Communication and listening skills
- Computer literacy
- Knowledge of the UK energy market is desirable
Next steps:
Feel ready to jump in? Click Apply Now or contact the team:
Email us:
Expected hours: 40 per week
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Schedule: Monday to Friday
Work Location: In person
Expected start date: 24/04/2025
Customer Complaints Advisor employer: Kura
Contact Detail:
Kura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Familiarise yourself with the UK energy market. Understanding the key players, regulations, and common customer issues will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This will prepare you for handling complex complaints and allow you to showcase your ability to build rapport with customers effectively.
✨Tip Number 3
Research common complaints in the utilities sector and think about how you would resolve them. Being able to discuss specific examples during your interview will show that you're proactive and ready to tackle challenges.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in handling customer complaints, particularly in a call centre environment. Emphasise your ability to resolve complex issues and meet key performance indicators.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and empathy. Mention specific examples of how you've successfully resolved complaints in the past and how you can contribute to enhancing customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your computer literacy and any knowledge of the UK energy market. These skills are desirable for the role and will set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Complaints Advisor.
How to prepare for a job interview at Kura
✨Showcase Your Experience
Make sure to highlight your 12 months of back office complaints experience during the interview. Be prepared to discuss specific examples of how you've successfully resolved complex issues in a timely manner.
✨Demonstrate Empathy
As a Customer Complaints Advisor, building rapport with customers is key. Practice showing empathy and care in your responses, as this will be crucial in handling customer complaints effectively.
✨Familiarise Yourself with the Energy Market
While knowledge of the UK energy market is desirable, it’s important to do some research beforehand. Understanding the common issues customers face in this sector can help you answer questions more confidently.
✨Prepare for Performance Metrics
Be ready to discuss how you have met or exceeded key performance indicators (KPIs) in previous roles. Think of specific targets you achieved and how you managed to deliver high-quality service under pressure.
