Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the rollout of a new customer service training programme across teams.
- Company: Join a dynamic organisation focused on transformative change and employee development.
- Benefits: Enjoy hybrid work flexibility and competitive pay up to £500 per day.
- Why this job: Be part of a high-impact project that enhances customer experience and employee skills.
- Qualifications: Experience in change management and strong stakeholder engagement skills required.
- Other info: Opportunity to work with external vendors and influence change at all levels.
The predicted salary is between 72000 - 108000 £ per year.
Our client is undergoing a major change initiative as they roll out a new, organisation-wide Customer Service Training Programme. They are seeking a Change Project Manager to ensure this transformation is successfully embedded across all business units.
The delivery of training will be led by a third-party vendor; your role will be to manage the change impact internally, coordinate stakeholder engagement, and ensure the business is ready, aligned, and set up to adopt the new ways of working.
Key Responsibilities:- Lead the internal rollout of the new customer service training programme, ensuring change is embedded effectively across teams and functions.
- Work closely with the external training vendor to align delivery timelines with internal readiness.
- Engage with senior stakeholders and local managers to drive awareness, buy-in, and adoption.
- Coordinate change and communication plans, ensuring messaging is consistent and tailored to the right audiences.
- Track and report on change readiness, risks, and adoption progress.
- Support the long-term sustainability of change by identifying business champions, creating supporting materials, and embedding best practices.
- Extensive experience in change management, preferably with a focus on training, people change, or behavioural transformation.
- Experience working alongside third-party vendors or consultancies on delivery-led projects.
- Strong stakeholder management skills, with the ability to influence at all levels.
- A confident communicator who can build trust and rapport across diverse teams.
- Structured and proactive approach, with experience creating and executing change plans.
- Understanding of change management methodologies (e.g. ADKAR, Prosci) is a plus.
This is a fantastic opportunity to lead a high-impact change project that will shape customer experience and employee capability across the business. If you’re a change-driven PM who thrives on people-focused transformation, we’d love to hear from you.
Change Project Manager employer: Practicus
Contact Detail:
Practicus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Project Manager
✨Tip Number 1
Familiarise yourself with change management methodologies like ADKAR or Prosci. Understanding these frameworks will not only help you in discussions but also demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in change management, especially those who have experience with training programmes. Engaging with them can provide insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed change initiatives in the past. Highlighting your experience with stakeholder engagement and training rollouts will make you stand out.
✨Tip Number 4
Research the company’s current customer service practices and any recent changes they've implemented. This knowledge will allow you to tailor your conversations and show that you're genuinely interested in their transformation journey.
We think you need these skills to ace Change Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in change management, particularly focusing on training and behavioural transformation. Use specific examples that demonstrate your ability to manage change effectively.
Craft a Compelling Cover Letter: In your cover letter, emphasise your stakeholder management skills and your experience working with third-party vendors. Explain how your structured approach has led to successful change initiatives in the past.
Showcase Relevant Methodologies: If you have experience with change management methodologies like ADKAR or Prosci, be sure to mention this in your application. It shows that you are knowledgeable and can apply best practices in your role.
Highlight Communication Skills: Since the role requires strong communication skills, provide examples of how you've built trust and rapport across diverse teams. This could include specific projects where your communication made a significant impact.
How to prepare for a job interview at Practicus
✨Showcase Your Change Management Experience
Be prepared to discuss your previous experience in change management, especially in training and behavioural transformation. Highlight specific projects where you successfully led change initiatives and the impact they had on the organisation.
✨Engage with Stakeholder Management
Demonstrate your ability to manage and influence stakeholders at all levels. Prepare examples of how you've engaged senior leaders and local managers in past projects to drive awareness and buy-in for change.
✨Familiarise Yourself with Change Methodologies
Brush up on change management methodologies like ADKAR or Prosci. Be ready to discuss how you have applied these frameworks in your previous roles to ensure effective change adoption.
✨Prepare for Communication Strategies
Think about how you would coordinate change and communication plans for the new customer service training programme. Be ready to share your approach to tailoring messages for different audiences and ensuring consistency across communications.
