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- Tasks: Provide 1st and 2nd line IT support to over 200 users.
- Company: Join a dynamic team ensuring seamless IT services for a thriving business.
- Benefits: Enjoy 25 days holiday, private healthcare, and shopping discounts.
- Why this job: Be part of a supportive culture while enhancing your tech skills and problem-solving abilities.
- Qualifications: Strong IT knowledge, customer focus, and excellent communication skills required.
- Other info: Weekend support on a rota basis; perfect for tech enthusiasts!
As IT Support Analyst, your role will be to provide IT helpdesk (1st and 2nd line) support to over 200 users performing daily network tasks and ensuring the IT service is consistent and adequately supported.
Your working hours will be Monday-Friday 8am-5pm with an hour for lunch and you will be required to provide weekend support on a rota basis.
Key responsibilities include:- Install, maintain, and upgrade all IT related equipment across the business
- Provide general support and excellent service to all users and deal with support queries effectively and in good time to reduce staff downtime
- Ensure that company servers are up and running and that systems have been backed up with appropriate documentation completed
- Maintain, secure, upgrade and repair systems to ensure the business is running efficiently and to safeguard against failure of the system
- Install, maintain, repair, upgrade all telephone equipment and ensure the IT department provides an uninterrupted efficient service of communication
- Support and train new colleagues within the department
- Ensure all support calls are responded to in a timely manner and project work is completed on time as per IT project schedule
- Set-up and remove user accounts from the network according to the starters and leavers list supplied by human resources
- Maintain asset tracking system and documentation, ensuring all assets are correctly allocated to the right areas, to ease traceability and recharge costs
- Comprehensive knowledge of IT software
- Flexible attitude with strong customer focus
- Strong interpersonal skills and a courteous manner with the ability to explain technical issues in non-technical language to customers
- Ability to effectively prioritise workload
- A curiosity and keen interest about emerging technologies
- An aptitude for problem solving and a proactive approach to identifying ways to improve the services provided within the IT Support team.
- 25 days holiday plus bank holidays
- Death in service
- Company pension
- Private health care
- Shopping discount card
- Medicash scheme
Only suitable candidates will be directly contacted about this position, and we will not store or process the data of candidates in any way unless consent has been obtained.
IT Support Analyst employer: Trapeze Recruitment Services Ltd
Contact Detail:
Trapeze Recruitment Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Familiarise yourself with common IT support tools and software that are widely used in the industry. Being able to discuss your experience with these tools during an interview can demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising troubleshooting scenarios. You might be asked to resolve a technical issue on the spot, so being prepared can give you an edge.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated technical information to non-technical users. This is crucial for the role, as you'll need to assist a diverse range of colleagues.
✨Tip Number 4
Stay updated on emerging technologies and trends in IT support. Mentioning your interest in new tech during the interview can highlight your proactive approach and enthusiasm for continuous learning.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in helpdesk roles. Emphasise your skills in troubleshooting, customer service, and any specific software knowledge that aligns with the job description.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support. Mention specific examples of how you've successfully resolved technical issues or improved processes in previous roles. This is your chance to show your personality and customer focus.
Highlight Relevant Skills: In your application, clearly outline your comprehensive knowledge of IT software and your ability to explain technical issues in simple terms. This will demonstrate your strong interpersonal skills and customer-centric approach.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Trapeze Recruitment Services Ltd
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of IT software and systems. Brush up on common troubleshooting techniques and be ready to explain how you've resolved technical issues in the past.
✨Demonstrate Customer Service Skills
Since the role involves supporting over 200 users, highlight your experience in providing excellent customer service. Share examples of how you've effectively communicated technical information to non-technical users.
✨Prioritisation is Key
The ability to prioritise workload is crucial in this role. Be ready to discuss how you manage multiple tasks and ensure timely responses to support calls, especially during busy periods.
✨Express Your Curiosity for Emerging Technologies
Show your enthusiasm for new technologies and how they can improve IT services. Discuss any recent trends or tools you've explored and how they could benefit the company.
