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- Tasks: Lead a luxury boutique, drive sales, and inspire a team of 50+ members.
- Company: Join Loro Piana, a prestigious brand known for its craftsmanship and excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the face of luxury retail in Harrods and elevate client experiences.
- Qualifications: 8+ years in luxury retail management with strong leadership and communication skills.
- Other info: Manage multiple concessions and oversee exclusive events for VIP clients.
The predicted salary is between 72000 - 100000 £ per year.
Loro Piana is looking for an exceptional Store Director to lead our prestigious boutique in Harrods. This role requires a dynamic leader with deep expertise in luxury retail, business development, and client engagement. As the face of Loro Piana in one of the world’s most exclusive retail spaces, you will drive sales, elevate the client experience, and inspire a team to uphold the brand’s heritage of craftsmanship and excellence. The Store Director will be in charge of 5 concessions (Ladies, Men, Kids, Accessories and Home) and the Operations department, with a total team of 50+ members.
Role
- Sales & Business
- Drive store performance by setting ambitious sales targets and implementing strategic action plans.
- Monitor key business metrics, including KPIs, sell-through rates, and product performance, ensuring alignment with company objectives.
- Identify market trends and opportunities to enhance sales and expand the store’s client base.
- Ensure the team has in-depth product knowledge, providing ongoing training on selling techniques and brand storytelling.
- CRM
- Foster strong, long-term relationships with top clients, VIPs, and high-net-worth individuals, ensuring a personalized luxury experience.
- Lead clienteling initiatives, coaching the team on best practices in customer engagement.
- Oversee exclusive events, private appointments, and bespoke services to strengthen customer loyalty.
- Manage client feedback, addressing concerns and ensuring seamless resolution to enhance satisfaction.
- Expand the store’s network of influential partners and industry insiders to drive business growth.
- Team Leadership
- Lead and inspire the team, including managers, operations, client specialists, and VM.
- Recruit, train, and mentor top talent, fostering a high-performance culture with a strong focus on teamwork and excellence.
- Conduct regular performance evaluations, providing feedback and career development opportunities.
- Ensure seamless communication within the team through structured meetings and ongoing coaching.
- Visual Merchandising
- Oversee visual merchandising, ensuring that displays align with corporate guidelines and reflect Loro Piana’s refined aesthetic.
- Collaborate with the visual team to maintain an impeccable store environment, ensuring the boutique consistently delivers an exceptional luxury shopping experience.
- Operations
- Ensure efficient stock management, optimizing inventory levels based on sales trends and client demand.
- Oversee store security measures, minimizing risks related to loss prevention and theft.
- Ensure compliance with all administrative, financial, and operational procedures, working closely with corporate stakeholders.
- Streamline store processes to enhance efficiency.
Profile
- A seasoned leader with min. 8 years experience in luxury retail management.
- A business-driven professional with a deep understanding of client development and high-end customer service.
- A strong communicator and team leader who thrives in a fast-paced, high-profile environment.
- A brand ambassador who embodies the sophistication and heritage of Loro Piana.
Store Director - Harrods employer: Loro Piana
Contact Detail:
Loro Piana Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Director - Harrods
✨Tip Number 1
Familiarise yourself with Loro Piana's brand values and heritage. Understanding the craftsmanship and luxury that the brand represents will help you articulate your vision for the store and demonstrate your alignment with their ethos during interviews.
✨Tip Number 2
Network within the luxury retail sector, especially with professionals who have experience in high-end boutiques. Attend industry events or join relevant online forums to connect with individuals who can provide insights or even referrals for the Store Director position.
✨Tip Number 3
Prepare to discuss specific strategies you've implemented in previous roles that drove sales and enhanced customer engagement. Be ready to share examples of how you've successfully led teams and managed operations in a luxury retail environment.
✨Tip Number 4
Research current market trends in luxury retail and be prepared to discuss how these trends could impact Loro Piana's business. Showing that you are proactive and knowledgeable about the industry will set you apart as a candidate who is ready to lead.
We think you need these skills to ace Store Director - Harrods
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in luxury retail management, particularly any roles where you've led teams or driven sales. Use specific metrics to demonstrate your achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the luxury retail sector and Loro Piana's brand values. Mention your leadership style and how it aligns with fostering a high-performance culture.
Showcase Client Engagement Skills: Emphasise your experience in client relationship management. Provide examples of how you've built long-term relationships with clients and enhanced their shopping experience.
Highlight Team Leadership Experience: Detail your experience in recruiting, training, and mentoring team members. Discuss how you have inspired teams to achieve sales targets and maintain high standards of customer service.
How to prepare for a job interview at Loro Piana
✨Showcase Your Luxury Retail Expertise
Make sure to highlight your extensive experience in luxury retail during the interview. Discuss specific examples of how you've driven sales and enhanced client experiences in previous roles, as this will demonstrate your suitability for leading a prestigious boutique like Loro Piana.
✨Demonstrate Leadership Skills
As a Store Director, you'll need to inspire and lead a large team. Be prepared to share your leadership philosophy and provide examples of how you've successfully recruited, trained, and mentored team members in the past. This will show that you can foster a high-performance culture.
✨Understand the Brand's Heritage
Familiarise yourself with Loro Piana's history, craftsmanship, and values. During the interview, express your passion for the brand and how you plan to embody its sophistication and heritage while driving sales and client engagement.
✨Prepare for Client Engagement Scenarios
Expect questions about how you would handle various client situations, especially with VIPs and high-net-worth individuals. Prepare scenarios where you've successfully built long-term relationships or resolved client concerns, showcasing your ability to deliver a personalised luxury experience.
