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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational efficiency.
- Company: Join Tim Hortons, a global coffee brand with over 5,000 locations worldwide.
- Benefits: Enjoy a competitive salary, bonus scheme, and opportunities for career growth.
- Why this job: Be part of an expanding brand that values customer satisfaction and team spirit.
- Qualifications: Previous restaurant management experience and strong communication skills are essential.
- Other info: Flexible hours required; perfect for those passionate about coffee and leadership.
The predicted salary is between 26700 - 32000 £ per year.
Location: CA11 8HW
Salary: £12.82 + Bonus Scheme
Want to be part of something incredible? Tim Hortons has an ever-growing presence in the UK, and we need great people like you to join us! Are you an outgoing individual, looking to move into Management, with experience in restaurants, quick service, or coffee shops? Tim Hortons is a global brand with over 5,000 restaurants worldwide, serving over 2 billion cups of coffee. We are expanding in the UK, with plans to open hundreds of new locations over the next 10 years. We prioritize customer satisfaction and are seeking an outgoing Restaurant Shift / Floor Manager to join our team on a permanent basis. In this role, you will help maintain our exceptional brand. We offer a competitive salary, opportunities for growth, and a rewarding career path.
To succeed as a Restaurant Shift / Floor Manager, you should be a great leader and positive team player with previous experience in the Restaurant & Customer Service sector within a fast-paced environment. Excellent communication skills, a customer-focused approach, and flexibility to work various hours (including early mornings, afternoons, evenings, and weekends) are essential. If you are passionate about leading a dynamic team, thrive on customer satisfaction, and love coffee, we would love to hear from you.
Key ResponsibilitiesAs a Tim Hortons Restaurant Shift/Floor Manager, you will support the Restaurant Manager with responsibilities including:
- Customer Service
- Lead by example, prioritizing customer satisfaction.
- Maintain a customer-focused approach in all operations.
- Ensure accurate staff scheduling to meet customer demand.
- Support the team to maintain operational efficiency.
- Conduct regular store walks to assess customer experience.
- People
- Encourage staff to share suggestions and concerns.
- Provide performance feedback, set goals, and offer support and guidance.
- Create a positive team environment, treating all employees with dignity and respect, free from discrimination.
- Manage performance issues in collaboration with HR.
- Driving Sales
- Understand sales patterns, popular products, and peak times; adjust strategies accordingly.
- Ensure products are well merchandised and adequately stocked, aligned with marketing campaigns.
- Coach employees on upselling and suggestive selling techniques.
- Identify areas for improvement and motivate employees toward continuous enhancement through incentives.
- Operations
- Monitor KPIs such as sales, staff turnover, food safety, and health & safety standards.
- Set a positive example by remaining calm under pressure.
- Manage weekly stock orders, checking quality upon receipt.
- Maintain equipment through scheduled preventative maintenance and calibration.
- Ensure optimal inventory levels.
- Oversee opening and closing procedures.
- Maintain cleanliness and operational standards, including food hygiene, customer experience, and speed of service.
- Implement and adhere to health and safety protocols, reporting incidents promptly to the Regional Manager.
- Be available to work various shifts as part of the management team.
- Previous experience managing restaurants.
- Flexible, disciplined approach to work.
- Experience in a food environment is advantageous but not essential.
- Ability to work independently and as part of a team.
- Good numeracy and literacy skills.
- Commitment to high standards of food hygiene and safety.
- Experience handling customer complaints.
- Knowledge of health and safety procedures.
Restaurant Shift / Floor Manager employer: Tim Hortons
Contact Detail:
Tim Hortons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift / Floor Manager
✨Tip Number 1
Familiarise yourself with Tim Hortons' brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the team.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Be ready to discuss specific situations where you motivated staff or improved team performance, as this is crucial for the Restaurant Shift/Floor Manager position.
✨Tip Number 3
Research common challenges faced in fast-paced restaurant environments and think about how you would address them. Being able to articulate your problem-solving strategies will show that you're proactive and ready to handle the demands of the role.
✨Tip Number 4
Network with current or former employees of Tim Hortons if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Restaurant Shift / Floor Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the restaurant or customer service sector. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and management. Mention your familiarity with fast-paced environments and how you can contribute to Tim Hortons' commitment to customer satisfaction.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as communication, flexibility, and the ability to handle customer complaints. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at Tim Hortons
✨Show Your Leadership Skills
As a potential Restaurant Shift/Floor Manager, it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully led a team, resolved conflicts, or improved team performance.
✨Emphasise Customer Service Experience
Customer satisfaction is key in this role. Be prepared to discuss how you've prioritised customer service in previous positions, including any strategies you implemented to enhance the customer experience.
✨Understand the Brand
Familiarise yourself with Tim Hortons' values and mission. Showing that you understand their brand and what they stand for will help you stand out as a candidate who is genuinely interested in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to manage staff, deal with customer complaints, or ensure operational efficiency, and be ready to discuss your approach.
