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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service in a fast-paced environment.
- Company: Join MR PORTER, a chic steakhouse and lounge in the iconic Park Lane Hilton, Mayfair.
- Benefits: Enjoy competitive salary, 28 days holiday, staff discounts, and extensive training opportunities.
- Why this job: Be part of a vibrant team creating unforgettable dining experiences in a trendy setting.
- Qualifications: Experience as a Head Hostess or senior role, strong organisational skills, and passion for service.
- Other info: Flexible working hours and opportunities for career progression within THE ENTOURAGE GROUP.
The predicted salary is between 36000 - 60000 £ per year.
The Venue
Known for pushing the boundaries between 'dinner and sinner', MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.
The Job
Our Head Hostess is hardworking, dedicated and strives to deliver the superior level of customer service that we are known for. Our teams have bags of personality and are confident working in a fast-paced environment whilst maintaining THE ENTOURAGE GROUP's high standards. Be a part of THE ENTOURAGE GROUP's team and create unforgettable gastronomic experiences.
Requirements
- Proven experience as a Head Hostess or in a senior host/hostess role.
- Train and lead a team of hosts/hostesses to deliver exceptional customer service.
- Oversee the reservation system and ensure optimal table management.
- Handle guest inquiries, special requests, and feedback with professionalism.
- Strong organizational and multitasking abilities.
- A passion for delivering outstanding customer service.
- Ability to thrive in a fast-paced, high-end dining environment.
- Must be able to fully communicate in English.
- Ability to work with Office 365.
- Living in London (flexible with commuting).
- You have your UK Visa / Work Permit to work in London.
Benefits
- Competitive salary.
- 28 days holidays including bank holidays.
- Discretionary Tronc contributions.
- Full time and part time opportunities.
- 25% F&B discount at The Entourage Group venues.
- Recommend a friend scheme with a bonus after 6 months.
- Paid day off for your Birthday.
- World class in-house training.
- Extensive career development and training opportunities.
- Bespoke uniform.
- Staff meal on duty.
- Anniversary bonus.
- Paid moving day.
- Unrivalled opportunities for progression and development across THE ENTOURAGE GROUP.
Interested?
Please apply via the "apply for this job" button below and make sure you fill in our application form.
MR PORTER LONDON - Head Host/Hostess employer: The Entourage Group
Contact Detail:
The Entourage Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MR PORTER LONDON - Head Host/Hostess
✨Tip Number 1
Familiarise yourself with MR PORTER's unique dining concept. Understanding their blend of modern steakhouse and chic lounge will help you articulate how your experience aligns with their vision during any discussions.
✨Tip Number 2
Network within the hospitality industry, especially with those who have worked at MR PORTER or similar venues. Personal connections can provide valuable insights and potentially give you a leg up in the application process.
✨Tip Number 3
Prepare to showcase your leadership skills. As a Head Hostess, you'll need to demonstrate your ability to train and lead a team effectively, so think of examples from your past roles that highlight these abilities.
✨Tip Number 4
Stay updated on current trends in the hospitality industry, particularly in high-end dining. Being knowledgeable about what’s trending can help you engage in meaningful conversations during interviews and show your passion for the role.
We think you need these skills to ace MR PORTER LONDON - Head Host/Hostess
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Head Host/Hostess at MR PORTER. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect your experience in high-end dining environments. Emphasise your organisational skills, ability to multitask, and any previous roles that demonstrate your capability to manage reservations and guest inquiries.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding customer service. Mention specific examples from your past experiences that align with the values of MR PORTER and THE ENTOURAGE GROUP.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a high-end hospitality role.
How to prepare for a job interview at The Entourage Group
✨Show Your Personality
As a Head Hostess, your personality is key. MR PORTER values a vibrant atmosphere, so be sure to showcase your charisma and confidence during the interview. Share anecdotes that highlight your ability to engage with guests and create memorable experiences.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities, especially in managing reservations and table arrangements. Be prepared to discuss specific examples of how you've successfully handled busy dining environments and maintained high standards of service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, such as handling guest complaints or special requests. Think of past experiences where you turned a challenging situation into a positive outcome, and be ready to share those stories.
✨Research MR PORTER and The Entourage Group
Familiarise yourself with MR PORTER's unique concept and the overall ethos of The Entourage Group. Understanding their brand will not only help you answer questions more effectively but also demonstrate your genuine interest in being part of their team.
