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For Companies At a Glance
- Tasks: Lead the team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer of children's toys across Europe and the UK.
- Benefits: Enjoy competitive salary, annual leave, discounts, and a supportive work environment.
- Why this job: Be part of an exciting growth journey in a fun, dynamic retail setting.
- Qualifications: Proven experience as a Duty Manager in fast-paced retail; strong leadership skills required.
- Other info: We value diversity and are committed to equal opportunities for all applicants.
The predicted salary is between 31000 - 43400 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our store in Boucher Road, Belfast. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team's familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team's knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Duty Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of: 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Belfast Boucher Road employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Belfast Boucher Road
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Think about specific situations where you successfully managed a team or exceeded sales targets, as these will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees of Smyths Toys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Whether it's through a phone call or an in-person visit, demonstrating a friendly and helpful attitude can leave a positive impression on potential employers.
We think you need these skills to ace Duty Manager - Belfast Boucher Road
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you have exceeded sales targets or improved customer service. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Smyths Toys' values. Mention why you want to work for them specifically and how your skills align with the Duty Manager role.
Highlight Leadership Skills: In your application, emphasise your leadership and team management abilities. Provide examples of how you've successfully led a team, handled staffing issues, or improved operational efficiency in previous roles.
Showcase Customer Service Experience: Since customer service is key for this role, include details about your experience in managing customer queries and ensuring high standards of service. Highlight any specific achievements in improving customer satisfaction.
How to prepare for a job interview at Smyths Toys Superstores
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail management, especially in fast-paced environments. Discuss specific examples where you successfully met sales targets or improved customer service.
✨Demonstrate Leadership Skills
Prepare to talk about your leadership style and how you've motivated teams in the past. Be ready to share instances where you resolved conflicts or improved team performance.
✨Know the Company and Its Products
Research Smyths Toys and their product range before the interview. Being knowledgeable about their offerings will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of scenarios from your past experience and how you managed them successfully.
