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- Tasks: Welcome and assist test candidates while ensuring a secure exam environment.
- Company: Join Pearson VUE, a global leader in computer-based testing with a commitment to diversity.
- Benefits: Enjoy flexible hours, competitive pay, and a supportive work culture.
- Why this job: Make a difference by helping candidates succeed in their exams in a friendly atmosphere.
- Qualifications: Must have school qualifications in English and Maths; experience with Microsoft Office is a plus.
- Other info: Part-time role with varied shifts; ideal for students seeking flexible work.
This job is with Pearson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.
Our Organisation Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.
Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team in Preston, UK.
Your Opportunity This is an 8 hour-per month part time role. Our standard open days are Monday 8am - 4pm, Wednesday 8am - 4pm, Thursday 10am - 6pm and Saturday 8am - 12pm. We do open in more of a full time capacity in event periods of the year where we offer other days testing also. The pay rate is £13.37 per hour, paid to you at the end of every month.
When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organisation, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. This is a truly exciting opportunity as you'll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.
Your Responsibilities In this important position, you will be required to:
- Welcome, greet and check-in customers/test-taking candidates.
- Comply with all exam testing security and procedures and follow company policies using careful judgment.
- Verify customer/candidate personal identification documents and explain the exam testing process/rules.
- Proctor / invigilate candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.
This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.
Our Successful Applicant This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook). You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behaviour and notice details from a distance. You should be able to sit for long periods of time and escort candidates to and from exam/testing room.
Our Recruitment Process This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. Wishing you the very best of success with your application!
Contact Detail:
Pearson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Test Centre Administrator - Preston
✨Tip Number 1
Familiarise yourself with Pearson VUE's testing procedures and policies. Understanding their exam security protocols and customer service expectations will help you demonstrate your readiness for the role during any interviews.
✨Tip Number 2
Showcase your flexibility in your availability. Since the role requires working various shifts, emphasising your willingness to adapt to different schedules can make you a more attractive candidate.
✨Tip Number 3
Highlight any previous experience in customer service or administrative roles. Being able to discuss how you've successfully managed customer interactions or administrative tasks will set you apart from other applicants.
✨Tip Number 4
Prepare to discuss your attention to detail and problem-solving skills. Since you'll be responsible for monitoring candidates and troubleshooting issues, having examples ready will demonstrate your capability for the role.
We think you need these skills to ace Test Centre Administrator - Preston
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Test Centre Administrator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your qualifications, including any experience with customer service, attention to detail, and familiarity with Microsoft Office. Use bullet points for clarity and impact.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Pearson VUE and how your skills make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Pearson
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Test Centre Administrator. Familiarise yourself with the exam testing process and the importance of customer service in this role.
✨Show Your Flexibility
Since the position requires working various shifts, be prepared to discuss your availability during the interview. Highlight your willingness to adapt to different schedules and your commitment to being a team player.
✨Demonstrate Attention to Detail
The role involves monitoring candidates and ensuring compliance with testing procedures. Be ready to provide examples from your past experiences where your attention to detail made a difference, especially in high-stakes environments.
✨Prepare for Customer Interaction
As you'll be welcoming and assisting candidates, practice how you would greet them and explain the testing process. Show that you can maintain a friendly and professional demeanour, even under pressure.
