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- Tasks: Manage files, chase payments, and liaise with clients in a dynamic legal environment.
- Company: Join Slater and Gordon, a leading consumer law firm focused on accessible legal services.
- Benefits: Enjoy hybrid working, 25 days holiday, health plans, and career development opportunities.
- Why this job: Be part of a diverse team that values innovation and client service in a fast-paced setting.
- Qualifications: Strong IT skills, attention to detail, and a passion for customer service are essential.
- Other info: Comprehensive training provided; no need for all experience areas.
The predicted salary is between 28800 - 43200 £ per year.
Do you have excellent customer service skills? Can you engage with third parties, build working relationships and have strong communication skills? Do you have strong Microsoft Excel skills and previous experience working with figures? If so, then we may have the perfect role for you!
We are looking for a Costs Recovery Handler to work in our Costs team in Liverpool. You will be responsible for managing files once damages have been settled by identifying debt/payments and making various payments out to clients/medical agencies and third parties and also chasing monies owed. This is an exciting opportunity for someone with finance or legal knowledge to join a leading law firm.
Responsibilities to include:
- Proactively chase TP insurers/Solicitors for agreed damages & costs
- Negotiate disputed costs on Fast Track Fixed recoverable cost cases and litigate when required
- Identify cheques and BACS payments received on a daily basis & ensure the relevant approval steps are run so payments can be banked and costs transferred
- Arrange payments to clients & rehab providers
- Liaise with fee earning colleagues in order to review debt; identify solutions and suggest strategies to improve cash collection
- Answer client telephone calls, and provide information on procedures or policies relating to queries
- Effectively manage own caseload
- Ensure financial targets are met
- Manage and support the development of team members, promoting continuous learning and improvement of skills as part of normal duties
Applications will be considered from strong candidates who do not have experience in every area above as we have a comprehensive training programme in place.
About You:
- Good IT skills including Microsoft Word and Outlook
- Knowledge of Excel functions such as spreadsheet creation; formatting and simple formula creation
- Excellent attention to detail
- Good organisational and prioritisation skills
- Works well in a fast-paced environment
- Hands-on, with a “can-do” attitude, demonstrating drive, discipline, patience and flexibility
- Genuine enthusiasm for providing a high standard of client service and an ability to promote a positive attitude
Company Values:
- We do what we say we will
- We own it, we sort it
- We don’t wait, we create
- We respect and encourage each other
- We make time to live
What we offer in return:
- Flexible agile working environment
- Competitive salary and benefits package including hybrid working – must live a reasonable distance to commute to the office
- 25 days holiday allowance plus the option to purchase an extra 5 days
- Pension scheme
- Health cash plan
- Life assurance
- Income protection insurance
- Cycle to work scheme
- Eyecare vouchers
- …and many more!
Slater and Gordon also support and encourage you with developing your career with an award-winning law firm.
Case Handler employer: Slater and Gordon Lawyers (UK)
Contact Detail:
Slater and Gordon Lawyers (UK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Handler
✨Tip Number 1
Familiarise yourself with the legal and financial terminology relevant to the role. Understanding terms related to costs recovery and debt management will help you communicate effectively during interviews and demonstrate your knowledge of the industry.
✨Tip Number 2
Practice your negotiation skills, as this role involves negotiating disputed costs. You could role-play scenarios with a friend or family member to build your confidence in handling such discussions.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've successfully managed client relationships in the past. Be ready to discuss specific situations where you resolved issues or improved client satisfaction.
✨Tip Number 4
Brush up on your Microsoft Excel skills, particularly functions like creating spreadsheets and using formulas. Consider taking an online course or watching tutorials to ensure you're comfortable with the software before your interview.
We think you need these skills to ace Case Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills, experience with figures, and any relevant legal or finance knowledge. Use specific examples to demonstrate how you've successfully managed similar tasks in the past.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their values, such as your ability to 'own it' and 'sort it'. Be sure to include your motivation for wanting to work at Slater and Gordon.
Highlight IT Skills: Since the role requires strong Microsoft Excel skills, be sure to mention your proficiency with Excel functions, spreadsheet creation, and formatting. Provide examples of how you've used these skills in previous roles.
Showcase Your Communication Skills: Demonstrate your strong communication abilities by providing examples of how you've effectively engaged with clients or third parties in the past. This could include resolving disputes or negotiating costs, which are key responsibilities in this role.
How to prepare for a job interview at Slater and Gordon Lawyers (UK)
✨Showcase Your Customer Service Skills
Since the role requires excellent customer service skills, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to engage with clients and third parties effectively.
✨Demonstrate Your Excel Proficiency
As strong Microsoft Excel skills are essential, consider discussing your experience with spreadsheet creation, formatting, and using formulas. You might even want to mention any specific projects where you used Excel to manage data or improve processes.
✨Emphasise Your Attention to Detail
Attention to detail is crucial in this role, so prepare to discuss how you ensure accuracy in your work. You could mention methods you use to double-check your work or how you handle complex information without making errors.
✨Align with Company Values
Familiarise yourself with Slater and Gordon's company values and think about how your personal values align with theirs. Be ready to provide examples of how you've demonstrated similar behaviours in previous roles, such as taking ownership of tasks or promoting teamwork.
