Senior Account Manager

The Role

15 month Fixed Term Contract

London Business School is a leader in Executive Education, dedicated to delivering outstanding learning experiences that meet the evolving needs of our clients. We are seeking a dynamic Senior Account Manager to join our team and drive the seamless delivery of custom programmes.

As a pivotal commercial project leader, the Senior Account Manager is responsible for translating client needs into exceptional learning experiences. This role combines rigorous project management, strong client partnership, and resilient delivery execution. You will lead from contract to completion, ensuring all stakeholder expectations are met while maintaining initiative, adaptability, and a relentless commitment to client satisfaction.

Main Responsibilities

• Lead the full lifecycle of client programmes, from commercial handover through to post-programme review—delivering to time, budget, scope, and quality.
• Establish and maintain clear project governance, timelines, and resource planning, ensuring roles, deliverables, and milestones are well understood by all.
• Foster a collaborative, high-performance culture across project teams, including Programme Directors, Learning Designers, and commercial colleagues, among others.
• Build and manage project budgets with commercial insight, ensuring both profitability and quality are delivered.
• Serve as the day-to-day strategic partner and primary point of contact for clients, delivering high-quality service and building deep, trusted relationships.

Who we are looking for

• Proven success managing high-value client accounts in a complex, matrixed environment.
• Demonstrated experience in leading cross-functional projects with multiple stakeholders.
• Strong commercial acumen and financial oversight capabilities.
• Resilient, solutions-focused, and highly organised under pressure.
• A confident communicator and influencer, able to navigate senior stakeholders and shifting priorities.
• Experience in Executive Education or Learning & Development is advantageous.
• Familiarity with executive learning principles and salesforce is a plus.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.

What you can expect from us

• Generous annual leave of 27 days PLUS extra between Christmas and New Year!
• Generous pension package, 14.5% employer contribution (in return for employee enrolment and contribution)
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days paid emergency leave for staff who have caring responsibilities for a family member, dependent or friend who is ill.

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large. We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.

Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles