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- Tasks: Join our team to deploy Windows 11 across the UK, supporting end users and troubleshooting issues.
- Company: CACI is a leading IT and Network Services provider with a focus on innovation and excellence.
- Benefits: Enjoy hybrid work options, competitive salary, bonuses, and comprehensive health benefits.
- Why this job: Be part of a dynamic team that values innovation and offers clear career progression opportunities.
- Qualifications: Experience with Windows 11, Microsoft 365, and enterprise image management tools is essential.
- Other info: Travel to key business sites across the UK is required as part of the deployment process.
The predicted salary is between 36000 - 60000 £ per year.
At CACI we do amazing things with data and technology. We are experts in all things across the spectrum of IT, Network, NetDevOps and Security Infrastructure and have a deep track record in architecting, designing, building and automating some of the UK’s largest Enterprise and Data Centre environments.
As part of the wider CACI Team you will be joining 1,500 people working in over 50 markets globally.
The role is to be part of a team to deploy a new Windows 11 OS to end user device estates across the UK over a 10-12 month period.
The End User device will encompass
– Desktop and Hybrid/Laptop devices
– Virtual Desktops and associated applications
The Windows 11 Build and Deployment Engineer will be part of a programme to enable Thales UK to smoothly transition from Windows 10 to Windows 11. Working within the End User Support Team, they will use a mixture of In-place upgrades and Bare Metal builds to accomplish this deployment.
The post holder will be required to provide effective end-user telephone, email, on site, and self-service support for specifically Windows 11 and Microsoft 365 Apps, off-the-shelf & bespoke applications, remote connectivity/VPN platforms and local/network printer support
There will also be a need to travel around the UK to 6 key business sites in Crawley, Belfast, Cheadle, Glasgow, Reading and Templecombe to support demand as deployment progresses through 2025
Main duties of the job
- The role requires the ability to perform machine builds and hardware/software installation for deployment of EUC devices and associated peripherals
- work closely with end users to migrate their profile data and key settings from old to new providing support to the Windows 11 programme team with device deployment for new starters, break/fix and existing users.
- troubleshoot and resolve issues reported to the Service Desk relating to the Windows 11 Deployment
- assisting local and regional site teams across the UK with deployments to all business areas working closely with the EndPoint packaging team to assist in discovery, testing and deployment of applications that have issues.
- maintain and oversee installation, configuration, maintenance and troubleshooting of end user workstations, hardware, software and peripheral devices, as well as manage tickets logged at the support desk, ensuring timely resolution in accordance with the agreed SLA\’s.
Skills and Abilities
Technical
- Experience in supporting Microsoft Windows 11 Enterprise OS and Microsoft 365 Apps
- Use of an enterprise image management/packaging tool such as SCCM or similar.
- Windows 10/11 Active Directory administrative tasks, printer / print server management, mailbox & user account creation etc.
- Experience of deploying/supporting a Windows deployment to an install base of over 5000 devices
- Use of incident management / helpdesk tools (i.e. SNOW) to log and update calls related to deployment
Non-Technical
- Must be a self-starter and adaptable/flexible with ability to cope with surges in demand or last minute changes in deployment
- Must be able to prioritise own work effectively and be able to work closely with others in deployment team
- Strong interpersonal skills in relation to end users and other infrastructure and application support teams.
- Ability to both interpret and explain complex IT issues and communicate these in a clear way to staff at all levels of the organisation.
What we can offer you
- We don’t settle for people that can just do the job, we look for people that are constantly trying to push the boundaries and improve what we do. This is what makes CACI a great team to be a part of.
- Innovation is hugely important to us, we aim to ensure that everybody in the business gets to spend 5% of their time innovating and training. If you are an innovative thinker and like to challenge the norm, coming up with new ways of doing things, then you will be surrounded by likeminded people at CACI.
- Our goal is to become a key partner in IT and Network Services space, providing top quality solutions and experts, using cutting edge technology and techniques. As a member of our team, you will be key to helping us achieve this goal.
Progression
We understand that your career progression is important to you. At CACI people get promoted on merit, when they are ready. This means that your career is completely in your own hands and there is never a ceiling for your progress. We work with you to plan and develop your career through six monthly reviews (annual at a more level). We will provide clear expectations and KPI’s
Everyone’s career path is different. We welcome people exploring different areas and trying out new skillsets. Just because you start off down one path doesn’t mean you are committed to it indefinitely. At CACI you have the freedom to carve your own career path.
Flexibility:
The key to our success is our teamwork and collaboration and that tends to work best when we are all in the office working together. That said, we fully appreciate that everyone leads busy lives and we can’t always be in the office. This is why we embrace hybrid working. The aim is to be on the client site 3 times a week so you are inspired the culture and dynamism of the wider teams.
Development:
Your development is key and is a top priority for the team. We offer 3 types of training: externally run consulting courses, externally run bespoke courses and internal courses. Everyone has different training requirements which means everyone has their own training plan. A bespoke training plan will be created for you when you join.
Benefits
We have a range of benefits on offer to support you. We have a comprehensive list of schemes ranging from pension plans, to health and wellness policies, in addition you can opt into a selection of flexible benefits to meet your personal needs.
Competitive salary
Bonus related to meetings booked (or sales made)
Pension contributions up to 5% (matched by employee and employer)
Life Insurance
Personal Accident Insurance
Private Health Insurance from 2nd anniversary
Sickness & Disability income protection from 3rd anniversary
On site gym membership
Contact Detail:
CACI Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Windows 11 - Build & Deployment Engineer
✨Tip Number 1
Familiarize yourself with Windows 11 and Microsoft 365 Apps. Since the role focuses on deploying these systems, having hands-on experience or a solid understanding of their functionalities will help you stand out during discussions.
✨Tip Number 2
Highlight any experience you have with enterprise image management tools like SCCM. Being able to discuss your practical knowledge in managing large-scale deployments will demonstrate your capability for this position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in past roles. This will be crucial as the job involves troubleshooting and supporting end users during the transition to Windows 11.
✨Tip Number 4
Be ready to discuss your adaptability and teamwork experiences. The role requires collaboration with various teams and the ability to handle changing demands, so sharing relevant stories will highlight your fit for the culture at CACI.
We think you need these skills to ace Windows 11 - Build & Deployment Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience with Windows 11, Microsoft 365 Apps, and any enterprise image management tools like SCCM. Use specific examples that demonstrate your skills in deployment and support.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your adaptability and problem-solving skills, as well as your experience in managing deployments for large user bases.
Showcase Technical Skills: Clearly outline your technical skills related to Windows 11 and Active Directory administrative tasks. Include any experience with incident management tools like SNOW, as this is crucial for the role.
Highlight Interpersonal Skills: Since the role involves working closely with end users and other teams, emphasize your strong interpersonal skills. Provide examples of how you've effectively communicated complex IT issues to non-technical staff.
How to prepare for a job interview at CACI Ltd
✨Show Your Technical Expertise
Be prepared to discuss your experience with Windows 11 and Microsoft 365 Apps. Highlight any specific projects where you successfully deployed or supported these technologies, especially in large environments.
✨Demonstrate Problem-Solving Skills
Expect questions about troubleshooting and resolving issues related to Windows deployments. Share examples of how you've handled complex IT problems and the steps you took to resolve them.
✨Communicate Clearly
Since the role involves interacting with end users, practice explaining technical concepts in simple terms. This will show your ability to communicate effectively with staff at all levels.
✨Emphasize Adaptability
The job requires flexibility and the ability to cope with changing demands. Prepare to discuss situations where you've had to adapt quickly to new challenges or changes in project scope.
