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- Tasks: Be the friendly voice of Nobu, answering calls and assisting guests with their needs.
- Company: Join Nobu Hotels, a blend of luxury and Japanese tradition, founded by culinary legend Chef Nobu Matsuhisa.
- Benefits: Enjoy perks like discounted stays, wellness classes, and up to 33 holiday days!
- Why this job: This role offers a chance to create memorable guest experiences in a vibrant, innovative environment.
- Qualifications: No specific experience required, just a passion for hospitality and a friendly attitude.
- Other info: Be part of a team that values creativity, quality, and a supportive culture.
The predicted salary is between 28800 - 43200 £ per year.
As a Guest Services Agent you will be responsible for answering any incoming calls in a warm, friendly and hospitable manner including transferring of calls and taking messages. Your tasks will include but will not be limited to:
- To create a warm and welcoming first impression over the phone.
- To provide a genuine, attentive, and friendly service to our guests in order to reflect the Nobu standards.
- To efficiently and effectively handle the switchboard console.
- To happily answer any questions or queries from guests regarding dining reservations, services and hotel amenities.
- To process any scheduled wake up calls.
- To maintain and review the guest voicemail system and manual message system.
- Thorough knowledge of OPERA and ensure all guest information is captured.
- To feel empowered to make a decision that will enhance the guest experience or defuse any complaints which may arise.
- To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.
BENEFITS OF JOINING OUR TEAM
- £1000 Refer a Friend Scheme
- 2 Hotel-wide social events a year including Employee Awards night
- Discounted overnight stays across Nobu properties Worldwide
- Discounted Pilates classes and Wellness treatments
- Opportunities to progress within our hotel and the wider portfolio
- Access to a suite of innovative and varied learning and project opportunities
- Mental Health First Aiders within the team
- Exciting wellness and volunteering opportunities
- Up to 33 holiday days through length of service
- Life Assurance Scheme
- Cycle to Work Scheme
- Discounts off all food and beverage
- Free meals whilst on duty
Nobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renowned Chef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity. Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects. We are looking for great people that embody our core values of Kokoro, Smile, Family & Crafted. You will share our passion, deliver quality results and have the courage to be different and creative within your specialism.
Guest Services Agent employer: Nobu Hotel London Portman Square
Contact Detail:
Nobu Hotel London Portman Square Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Agent
✨Tip Number 1
Familiarise yourself with the Nobu brand and its values. Understanding their core principles of Kokoro, Smile, Family, and Crafted will help you align your responses during any interviews or conversations, showcasing that you are a perfect fit for their culture.
✨Tip Number 2
Practice your phone etiquette and customer service skills. Since the role involves answering calls in a warm and friendly manner, consider role-playing scenarios with friends or family to refine your approach and ensure you can create a welcoming first impression.
✨Tip Number 3
Gain a basic understanding of OPERA or similar hotel management systems. Familiarity with these tools will not only boost your confidence but also demonstrate your proactive attitude towards learning essential skills for the role.
✨Tip Number 4
Prepare to discuss how you would handle guest complaints or difficult situations. Think of examples from your past experiences where you successfully resolved issues, as this will show your ability to enhance the guest experience and embody the Nobu standards.
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Guest Services Agent. Highlight key skills such as communication, customer service, and knowledge of OPERA that are essential for the role.
Tailor Your CV: Customise your CV to reflect your experience in hospitality or customer service. Emphasise any relevant roles where you demonstrated a warm and friendly approach, as well as your ability to handle queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional guest experiences. Mention specific examples from your past work that align with Nobu's values of Kokoro, Smile, Family & Crafted.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the hospitality industry.
How to prepare for a job interview at Nobu Hotel London Portman Square
✨Show Your Warmth
As a Guest Services Agent, your ability to create a warm and welcoming first impression is crucial. Practice greeting the interviewer with a friendly smile and an enthusiastic tone, as this will reflect how you would interact with guests.
✨Know the Company Values
Familiarise yourself with Nobu's core values: Kokoro, Smile, Family, and Crafted. Be prepared to discuss how you embody these values in your previous experiences, as this will demonstrate your alignment with the company's culture.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've effectively handled complaints or difficult situations in the past. Highlight your decision-making skills and how they contributed to enhancing the guest experience.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be prepared to discuss specific tasks, such as handling the switchboard console and managing guest queries. Showing that you understand the role will indicate your genuine interest in the position.
