Service Advisor Job in Croydon

• Provide a professional, welcoming, and friendly service to all customers, creating a positive first and last impression.

• Respond to customer queries promptly and professionally, either face-to-face, over the phone, or via email.

• Manage customer bookings efficiently for vehicle servicing, repairs, and MOTs while ensuring a smooth workflow in the Service Department.

• Accurately relay vehicle progress updates to customers, ensuring excellent communication and transparency.

• Upsell additional products, services, and repairs to customers where appropriate, contributing to departmental success.

• Handle invoicing, payments, and administrative tasks related to vehicle servicing.

• Work collaboratively with technicians and the wider service team to maintain a high standard of customer satisfaction.

• Experience: Proven track record in a customer-facing front-of-house role, ideally as a Service Advisor, Receptionist, or Parts Advisor within the automotive industry.

• Customer-Focused: Strong communication and interpersonal skills with a passion for delivering exceptional customer service.

• Skills: Highly organised with the ability to multitask and prioritise workloads. Strong IT skills are essential.

• Personal Attributes: Self-motivated, proactive, and able to work both independently and as part of a team.

• Licensing: A full UK manual driving licence is required.

The Offer:

• Hours: Monday to Friday, 8:00am – 6:00pm, with Saturdays on a 1-in-3 rota basis.

• Salary: Competitive basic salary of up to £33,000 p.a., depending on experience.

• Bonus: Uncapped bonus opportunities on upselling, offering an OTE of up to £44,000 p.a.

• Benefits:

• 20 days’ holiday plus bank holidays.

• Full-time, Permanent PAYE contract.

• Career progression opportunities into management.

• A supportive and friendly team environment.

Why Join This Dealership?

• Work-Life Balance: Structured working hours with a balanced rota for weekends.

• Friendly Culture: Enjoy a positive team atmosphere where everyone works together to achieve success.

• Career Development: Opportunities for growth within a successful and expanding dealership.

• Recognition & Reward: Be rewarded for your hard work with competitive pay and uncapped earnings potential.