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- Tasks: Support advisors and ensure excellent after-sales service for students.
- Company: Join a dynamic team focused on student success and exceptional service.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth.
- Why this job: Make a real impact in students' lives while developing your skills in a supportive culture.
- Qualifications: Bachelor's degree required; strong communication and organisational skills essential.
- Other info: Experience with Zoho CRM and knowledge of student finance is a plus.
We are looking for an experienced customer service coordinator who will offer an excellent after sales service. You will be supporting the advisors by ensuring that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery by providing amazing customer service to your candidates. You will oversee the work with our student services team (consultants) and you’ll be the primary point of contact between our IAG advisors and the admissions departments at our partner universities.
To be successful as a customer service coordinator, you should possess excellent communication skills, a proven ability to use your own initiative, and the ability to lead and promote the vision of the organization when a candidate is handed over to you by a consultant. The successful candidate will be expected to develop extensive product knowledge and handle customer objections if needed.
KEY RESPONSIBILITIES- Responding to phone calls alongside email requests and maintaining customer service records.
- Creating personal statements to a good standard, for each candidate referred to you.
- Helping to keep track of the student application process; performing quality checks to confirm applications are ready for the next step, right up until students are officially enrolled onto their course.
- Processing student applications, obtaining pupil references, and working with the head of admissions to ensure applicants’ eligibility (including checks on the validity of documentation).
- Accurately recording and logging interactions with customers and updating account information to create reports for management.
- Knowledge of updated company rules and policies to address issues such as student finance rejection, admissions eligibility process, etc.
- Answering any questions that the customer may have about available products and services.
- Selecting appropriate responses to customer issues and working quickly to resolve them.
- Determining students’ eligibility for courses, keeping on top of their payments, or maintaining enrollment records.
- Confident working with Zoho CRM.
- Knowledge of student finance.
- Experience of working in a higher education admissions office.
- Excellent organizational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Commitment to own learning and development.
- A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
- Bachelor's Degree.
Customer Care Coordinator employer: The Career Group
Contact Detail:
The Career Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with our company values and mission. Understanding what we stand for will help you align your responses during the interview, showcasing how you can contribute to our vision as a Customer Care Coordinator.
✨Tip Number 2
Brush up on your knowledge of customer service best practices and be ready to discuss specific examples from your past experiences. This will demonstrate your ability to handle customer objections and provide excellent after-sales service.
✨Tip Number 3
Prepare to talk about your organisational skills and how you manage multiple tasks under pressure. We value candidates who can keep track of student applications and ensure compliance with policies while maintaining high service standards.
✨Tip Number 4
If you have experience with Zoho CRM or similar systems, be sure to highlight this in your discussions. Familiarity with such tools can set you apart and show that you're ready to hit the ground running in our fast-paced environment.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the role of a Customer Care Coordinator. Emphasise your organisational skills and ability to multitask, as these are essential for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and your proactive approach to problem-solving. Mention specific examples from your past experiences where you successfully handled customer inquiries or objections.
Demonstrate Product Knowledge: In your application, express your willingness to develop extensive product knowledge. You could mention any previous experience in similar roles or industries that required you to learn and adapt quickly.
Highlight Relevant Qualifications: Ensure you clearly state your educational background, particularly your Bachelor's Degree, and any additional qualifications that may be relevant to the role, such as experience with CRM systems or knowledge of student finance.
How to prepare for a job interview at The Career Group
✨Showcase Your Communication Skills
As a Customer Care Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or facilitated communication between teams.
✨Demonstrate Your Organisational Skills
This role requires strong organisational and multitasking abilities. During the interview, highlight instances where you managed multiple tasks or projects simultaneously, especially under pressure. Discuss how you prioritise tasks and ensure deadlines are met.
✨Familiarise Yourself with Company Policies
Understanding the company's policies and procedures is crucial for this position. Research StudySmarter's values and guidelines, and be ready to discuss how you would ensure compliance within your team. This shows your commitment to maintaining high standards of service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role, such as handling customer objections or managing application processes, and prepare thoughtful responses that showcase your initiative and proactive approach.
