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For Companies At a Glance
- Tasks: Deliver exceptional customer service while managing live gaming experiences.
- Company: Join Grosvenor Casino, a vibrant community hub for fun and entertainment.
- Benefits: Enjoy competitive pay, uncapped tips, paid breaks, and discounts on food and drinks.
- Why this job: Be part of an exciting growth journey in the UK's most loved casinos.
- Qualifications: Bring your fantastic personality and PFL; teamwork and flexibility are key.
- Other info: Must be 18+ and eligible to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Grosvenor Casino, Brighton
As a skilled dealer, you will demonstrate expertise in delivering outstanding customer service through live gaming experiences. As a valued team member, you'll receive a number of benefits:
- Competitive pay rates
- A share of uncapped tips
- Premium pay allowance after midnight (£1 per hour)
- Paid breaks
- 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues
- Industry-leading employee rewards platform. Enjoy savings on travel, restaurants, shopping and more!
- Monthly & yearly STARS awards
- Employee assistance programme and access to in-venue mental health first aiders
- NEST pension
We are Grosvenor Casinos and we are on a journey to become the UK’s most loved casinos. Our venues sit at the heart of their communities, offering a space for people to play, have fun, relax with friends and enjoy our fabulous food, drink and entertainment. We are on an exciting journey of growth and it’s the ideal time to join us.
As an experienced dealer you will:
- Acknowledge, welcome and assist customers in gaming
- Understand the games, payouts and who are our high value members
- Connect with first time customers, explaining how the games are run
- Follow guidance from the CADS, gaming supervisor to meet table demand and deliver fantastic service on the gaming floor
- Be aware and hold as a high priority; safer gambling - looking out for signs of customers that display problem gambling & inform a manager
Qualifications
- A fantastic personality
- Holder of a PFL
- Collaborate and work as part of the wider casino team
- Live our values of Service, Teamwork, Ambition, Responsibility and Solutions
- Have the flexibility and be open to work any time of the day, including nights, weekends & bank holidays
- Applicants must be 18+ & have right to work in the UK
Experienced Casino Dealer employer: The Rank Group
Contact Detail:
The Rank Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Casino Dealer
✨Tip Number 1
Familiarise yourself with the specific games offered at Grosvenor Casino. Understanding the rules, payouts, and strategies for popular games like blackjack, roulette, and poker will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. Being able to articulate your experiences in connecting with customers and enhancing their gaming experience will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Grosvenor Casino. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Demonstrate your commitment to responsible gambling. Familiarise yourself with safer gambling practices and be prepared to discuss how you would handle situations involving problem gambling. This shows that you align with the casino's values and are dedicated to creating a safe environment for all customers.
We think you need these skills to ace Experienced Casino Dealer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Experienced Casino Dealer. Familiarise yourself with the games, customer service expectations, and the importance of safer gambling.
Tailor Your CV: Highlight your relevant experience in the casino industry, focusing on your skills as a dealer and any customer service roles you've held. Mention specific games you are proficient in and any certifications like a PFL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for the role. Emphasise your commitment to outstanding customer service and teamwork, and how you align with Grosvenor's values of Service, Teamwork, Ambition, Responsibility, and Solutions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in the casino environment.
How to prepare for a job interview at The Rank Group
✨Showcase Your Customer Service Skills
As a casino dealer, outstanding customer service is key. Be prepared to share examples of how you've provided excellent service in previous roles, especially in high-pressure situations.
✨Demonstrate Game Knowledge
Familiarise yourself with the games offered at Grosvenor Casino. Be ready to discuss the rules, payouts, and strategies for popular games like blackjack and roulette to show your expertise.
✨Emphasise Teamwork
Grosvenor values collaboration. Highlight experiences where you worked effectively as part of a team, and be ready to discuss how you can contribute to a positive team environment.
✨Understand Responsible Gambling
Safer gambling is a priority for Grosvenor. Be prepared to talk about how you would identify signs of problem gambling and the steps you would take to ensure a safe gaming environment for all customers.
