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- Tasks: Manage calls and support the facilities manager in a dynamic role.
- Company: Join a top global firm in stunning Mayfair offices.
- Benefits: Enjoy 25 days holiday, bonus, healthcare, and free daily lunch.
- Why this job: Be part of a friendly team with varied tasks and great culture.
- Qualifications: Customer service experience is key; Cisco knowledge is a plus.
- Other info: Work Monday to Friday in a vibrant office environment.
The predicted salary is between 25000 - 35000 £ per year.
Mayfair based global firm. £30K- 35K plus benefits and bonus. Mon-Friday. Fantastic long term and varied role working for a super friendly team. Daily lunch provided. Top global company, based in stunning Mayfair offices, close to Green Park or Bond Street stations, are looking for a Switchboard Operator to manage the efficient day-to-day operation of the Cisco Screen Based Switchboard and support the Facilities Manager with a number of tasks.
Responsibilities include:
- Operate the screen-based telephone switchboard (Cisco Call Manager) ensuring calls are answered expediently and processed accordingly.
- Take messages for staff and ensure that these are passed on accurately and expediently.
- Provide training of the telephone system, as required, to members of staff.
- Control of stationery stocks and replenishment as appropriate.
- Analyse the monthly stationery invoice reporting any errors as appropriate.
- Office Machinery fault reporting and monitoring.
- Ordering of Janitorial Supplies and maintenance thereof.
- Act as relief Receptionist as necessary (normally during the lunch window and covering periods of holiday and sickness).
- The distribution, collection and preparation for dispatch of post in the absence of the nominated individual.
- Act as Fire Marshal in the absence of the Receptionist.
The client is seeking an experienced customer service focused candidate who is calm, composed and a team player. Experience using Cisco Call Management system is an advantage but not essential. A good knowledge of Microsoft Word, Excel and Outlook is required.
Full benefits package includes:
- 25 days holiday
- Bonus
- Pension
- Healthcare
- Free daily lunch onsite
Switchboard Operator employer: Victoria Lindfield Associates
Contact Detail:
Victoria Lindfield Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator
✨Tip Number 1
Familiarise yourself with the Cisco Call Manager system. Even if you don't have direct experience, understanding its basic functions can give you an edge during interviews and show your willingness to learn.
✨Tip Number 2
Highlight your customer service skills in conversations. As a Switchboard Operator, you'll be the first point of contact, so demonstrating your ability to remain calm and composed under pressure is crucial.
✨Tip Number 3
Network with current or former employees of the company. They can provide insights into the company culture and what they value in a candidate, which can help you tailor your approach.
✨Tip Number 4
Prepare questions about the role and the team dynamics. Showing genuine interest in how you can contribute to the team will set you apart from other candidates.
We think you need these skills to ace Switchboard Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous roles involving switchboard operations. Mention any familiarity with Cisco systems or similar technologies, even if it's not extensive.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your ability to work in a team, manage calls efficiently, and provide excellent customer service. Use specific examples from your past experiences to demonstrate these skills.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Word, Excel, and Outlook in both your CV and cover letter. If you have experience with inventory management or office supplies, mention that as well, as it aligns with the responsibilities of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Switchboard Operator role.
How to prepare for a job interview at Victoria Lindfield Associates
✨Know Your Tech
Familiarise yourself with the Cisco Call Manager system, even if you haven't used it before. Understanding its basic functions will show your enthusiasm and readiness to learn, which is crucial for a Switchboard Operator role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service abilities. Being calm and composed under pressure is key, so think of situations where you've successfully managed difficult calls or situations.
✨Demonstrate Team Spirit
Since this role involves working closely with a friendly team, be ready to discuss how you contribute to a positive team environment. Share instances where you've collaborated effectively with colleagues or supported them during busy times.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific responsibilities of the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
