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- Tasks: Deliver engaging IT training sessions and support new technology rollouts.
- Company: Join a dynamic IT team in a friendly and supportive environment.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Make a real impact by helping others navigate technology and improve processes.
- Qualifications: Experience in training or onboarding, especially in professional services, is preferred.
- Other info: Be part of a collaborative team that values innovation and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Location: York
Salary: Competitive
Permanent
Are you friendly, outgoing, and passionate about helping others? We have the perfect role for you!
About the Role: We are looking for a Training & Process Support Analyst to join our IT team. This role involves delivering engaging training sessions, supporting new technology rollouts, and acting as a key contact for business process support.
Key Responsibilities:
- Deliver training on IT systems, legal applications, and internal processes.
- Create user-friendly documentation and guides.
- Assist departments with process-related queries and troubleshooting.
- Support Heads of Department in adopting best practices.
- Provide second-line support for system and process usage.
- Coordinate training schedules and manage change during project rollouts.
- Onboard new joiners with introductory training.
- Monitor system usage to identify training needs.
- Collaborate with IT and Compliance teams to ensure consistent policy application.
- Offer hands-on IT support and develop 'super users' across the firm.
Skills and Experience:
- Experience in training or onboarding in professional services, ideally legal.
- Strong understanding of business processes and identifying inefficiencies.
- Excellent interpersonal skills and confidence engaging with users at all levels.
- Experience in change initiatives or technology rollouts is a plus.
- Good organisational skills and ability to manage multiple priorities.
IT Trainer employer: Reed Technology
Contact Detail:
Reed Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Trainer
✨Tip Number 1
Network with professionals in the legal and IT training sectors. Attend relevant workshops or webinars to meet potential colleagues and learn about the latest trends in training methodologies.
✨Tip Number 2
Familiarise yourself with the specific IT systems and legal applications mentioned in the job description. This will not only boost your confidence but also demonstrate your proactive approach during interviews.
✨Tip Number 3
Prepare to discuss your experience with onboarding and training in professional services. Think of specific examples where you successfully supported users or improved processes, as these will resonate well with the hiring team.
✨Tip Number 4
Showcase your organisational skills by creating a mock training schedule or plan for a hypothetical rollout. This practical demonstration can set you apart and highlight your ability to manage multiple priorities effectively.
We think you need these skills to ace IT Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in training or onboarding, especially within professional services. Emphasise your interpersonal skills and any experience with technology rollouts.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your enthusiasm for the role. Mention specific examples of how you've successfully delivered training or supported users in the past.
Showcase Your Skills: Clearly outline your understanding of business processes and your ability to identify inefficiencies. Provide examples of how you've contributed to change initiatives or improved training methods.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the IT Trainer role.
How to prepare for a job interview at Reed Technology
✨Show Your Passion for Training
Make sure to express your enthusiasm for helping others learn. Share examples of how you've successfully trained individuals or groups in the past, especially in IT or professional services.
✨Demonstrate Your Interpersonal Skills
Since this role requires excellent interpersonal skills, be prepared to showcase your ability to engage with users at all levels. Consider sharing a story where you effectively communicated complex information to a non-technical audience.
✨Highlight Your Organisational Skills
Discuss how you manage multiple priorities and coordinate training schedules. Providing specific examples of how you've successfully juggled various tasks will demonstrate your organisational capabilities.
✨Prepare for Change Management Questions
Given the focus on supporting technology rollouts, be ready to discuss your experience with change initiatives. Think about times when you've helped teams adapt to new systems or processes and how you facilitated that transition.
