Conduct Risk Specialist

Arthur have partnered with a leading Insurer who are seeking a Conduct Risk Specialist to join their Conduct team. This is a full time, permanent role reporting into the Senior Conduct Risk Manager and will be based in London on a hybrid basis.

Main duties:

• Act as a subject matter expert on Conduct Risk, Consumer Duty, FCA Pricing Practices, and related UK/EU regulatory requirements.
• Support and enhance the Conduct Risk framework, procedures, and systems in the UK and EEA.
• Develop and enhance conduct management information to support operational oversight.
• Conduct regulatory horizon scanning and assess the impact of new conduct-related requirements.
• Assist with regulatory reporting submissions to FCA, ACPR, and Lloyd’s.
• Manage end-to-end complaints handling, including the Lloyd’s CareSmart system and drafting responses.
• Oversee third-party complaints handlers, reviewing performance and complaints trends.
• Handle escalated complaints, including preparing case files and proposing resolution offers.
• Prepare and present conduct and complaints reports for internal committees and regulatory meetings.
• Review delegated authority arrangements from a conduct compliance perspective.
• Participate in annual product reviews to assess fair value.

Experience:

• 4+ years experience within Conduct Risk within Insurance
• Strong experience with Consumer Duty
• Strong experience with Complaint handling
• European Conduct experience is desirable but not essential

Please note this role requires Insurance experience and UK RTW