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For Companies At a Glance
- Tasks: Be the friendly face of our community, assisting residents and ensuring their safety.
- Company: Join Ballymore, a leading property developer committed to quality and community.
- Benefits: Enjoy flexible shifts, a supportive work environment, and opportunities for growth.
- Why this job: Make a real impact in residents' lives while developing your skills in a vibrant setting.
- Qualifications: Strong communication skills and a knack for multitasking are essential.
- Other info: This is a permanent role with a unique 4 on 4 off shift pattern.
The predicted salary is between 24000 - 36000 £ per year.
Location of work: Brentford
Hours of work: 4 on 4 off, Days/ 6:00 - 18:00, 7:00 - 19:00 or 10:00 - 22:00
Contract: Permanent
Duties & Responsibilities
- Shifts start either 6am, 9am or 10am for 12 hours depending on needs of site.
- To provide a quality service to the residents and ensure individual requests are dealt with in an efficient and timely manner.
- To assist with the security of residents and the building at all times, ensuring that the safety of all residents and visitors is maintained.
- To ensure that all requests & enquiries to the Concierge Department (both in person, email and by telephone) are dealt with efficiently in a timely and professional manner on every occasion.
- Managing the Bringme Room that takes parcels, attending as needed, logging parcels and assisting residents use system and picked up large parcels from back secure room.
- Meeting and greeting all residents, guests and clients. Demonstrate stand to greet service.
- Ensure the smooth running of the communication systems within the Estate i.e., telephone, radios, internal intercom system, b. Life etc.
- Ensure only authorized persons are given access to areas such as the gym, pool and resident's lounge.
- Testing of the pool water as needed when on shift to ensure safety of residents, 5 times per day.
- Carry out MyTag inspection of all areas once daily on shift including all communal areas.
- Inspect all building and logging any issues.
- Carry out safety checks using Meridian as directed by shift leader or FM.
- Deal with fire alarm notification or faults.
- Cover security lunch break in FCC.
- Check resident lounge, coffee machine and assist with bookings.
- Issuing of visitor parking permits, offering explanations to the onsite parking procedures.
- Aid the Security of the estate by communicating regularly with them including informing them of any concerning matters that have been notified to concierge.
- Liaising with cleaning staff regarding domestic rubbish being removed from apartments and removing rubbish if necessary, following operating procedures.
- Correct reporting of any security / health and safety issues.
- Correct reporting of any incidents or complaints.
- Safekeeping of security keys on behalf of residents and the estate, strictly following standard operating procedures at all times.
- Issuing of flat keys only to the correct personnel / residents. Strictly checking that the appropriate authorisation & disclaimers are in place.
- Cross training of other resort departments.
- Responding to resident enquiries by the b. Life system ensuring the time constraints are met for open tickets.
- Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork is completed.
- Apartment key audit during night shift, with follow up for any missing keys with the last person in possession.
- Pro-actively dealing with maintenance and cleaning problems that are identified within the estate.
Skills & Qualifications
- Excellent communication skills.
- Polite and confident with a great deal of patience.
- Ability to multi-task and time-manage.
Day Concierge employer: Ballymore Group
Contact Detail:
Ballymore Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Concierge
✨Tip Number 1
Familiarise yourself with the specific duties of a Day Concierge, especially those related to security and resident interaction. Understanding these responsibilities will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being polite, confident, and patient is crucial for this role, so showcasing these traits in your interactions can set you apart.
✨Tip Number 3
Research the Brentford area and the specific estate where you'll be working. Knowing the local amenities and services can help you provide better assistance to residents and show your commitment to the role.
✨Tip Number 4
Be prepared to discuss how you would handle various scenarios that may arise in a concierge role, such as managing complaints or dealing with security issues. This will demonstrate your problem-solving abilities and readiness for the job.
We think you need these skills to ace Day Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Day Concierge. Emphasise your communication skills, ability to multi-task, and any previous customer service roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific duties from the job description that you are particularly excited about and explain how your background makes you a great fit.
Highlight Relevant Skills: In your application, clearly outline your excellent communication skills, patience, and time management abilities. Provide examples of how you've successfully managed similar tasks in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a concierge role.
How to prepare for a job interview at Ballymore Group
✨Showcase Your Communication Skills
As a Day Concierge, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview. You might want to share examples of how you've successfully handled resident inquiries or resolved issues in previous roles.
✨Demonstrate Your Problem-Solving Abilities
The role involves dealing with various requests and potential issues. Think of specific instances where you’ve had to think on your feet or resolve a problem efficiently. This will show that you can handle the dynamic nature of the job.
✨Emphasise Your Customer Service Experience
Highlight any previous experience in customer service roles. Discuss how you ensured a high level of service and satisfaction for clients or residents, as this is crucial for the concierge position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing security concerns or dealing with difficult residents. Practising your responses to these scenarios can help you feel more confident during the interview.
