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- Tasks: Lead shifts, coach baristas, and create a welcoming Starbucks Experience for customers.
- Company: Join Starbucks, a community-focused brand known for great coffee and leadership development.
- Benefits: Enjoy 28 days holiday, free drinks, discounts, and comprehensive training opportunities.
- Why this job: Be part of a dynamic team where every day brings new challenges and opportunities for growth.
- Qualifications: Previous coaching or supervisory experience in customer-facing roles is essential.
- Other info: Flexible working hours, including mornings, evenings, and weekends.
The predicted salary is between 24000 - 36000 £ per year.
We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities. At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
- Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
- Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
- Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
- Identifying teachable moments to share best practices with the team
- Seeing challenges as opportunities for continuous improvement to drive operational excellence.
- Executing store operations during scheduled shifts, including organising opening and closing duties
- Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.
- Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays. All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
- 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
- Free drinks and food when you're on shift
- Our store bonus program
- Bean stock options for all partners (own part of Starbucks!)
- Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
- A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
- Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
- Life assurance
- Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
- A free 24/7 Employee Assistance Programme available to you and your family
- Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
- Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
What is our process? Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
Shift Supervisor - Store# 84497, GLASGOW - GREENLAW VILLAGE employer: Starbucks Coffee Company
Contact Detail:
Starbucks Coffee Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Store# 84497, GLASGOW - GREENLAW VILLAGE
✨Tip Number 1
Familiarise yourself with Starbucks' core values and mission. Understanding what makes Starbucks unique will help you align your leadership style with their culture, making you a more attractive candidate.
✨Tip Number 2
Highlight your previous supervisory or coaching experience in customer-facing roles during the interview. Be ready to share specific examples of how you've motivated teams and improved customer experiences.
✨Tip Number 3
Prepare to discuss how you handle challenges and turn them into opportunities for improvement. Starbucks values operational excellence, so showcasing your problem-solving skills will set you apart.
✨Tip Number 4
Engage with the local Starbucks community before your interview. Whether it's visiting the store or connecting with current partners online, showing your enthusiasm for the brand can make a positive impression.
We think you need these skills to ace Shift Supervisor - Store# 84497, GLASGOW - GREENLAW VILLAGE
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in coaching or supervisory roles, especially in customer-facing environments. Use specific examples that demonstrate your leadership skills and ability to create a positive atmosphere.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for coffee and community. Mention how your previous experiences align with Starbucks' values and how you can contribute to creating the 'Starbucks Experience' for customers and partners alike.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully solved problems in fast-paced environments. Highlight any operational activities you've led and how they resulted in improved customer satisfaction or team performance.
Express Enthusiasm for Training: Mention your eagerness to participate in Starbucks' training programmes. Emphasise your commitment to continuous learning and how you plan to share knowledge and best practices with your team to foster a supportive environment.
How to prepare for a job interview at Starbucks Coffee Company
✨Show Your Leadership Skills
As a Shift Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you inspired and motivated your colleagues to achieve common goals.
✨Understand the Starbucks Experience
Familiarise yourself with the Starbucks Experience and what it means to create a welcoming environment for customers. Be ready to discuss how you would enhance customer interactions and ensure high-quality service during your shifts.
✨Prepare for Operational Scenarios
Think about potential challenges that may arise during a busy shift and how you would handle them. Be prepared to discuss specific operational strategies you would implement to maintain efficiency and customer satisfaction.
✨Emphasise Coaching and Development
Since coaching is a key part of the role, come prepared with examples of how you've previously trained or mentored others. Discuss your approach to creating a positive learning environment and how you would identify teachable moments for your team.
