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- Tasks: As a Service Advisor, you'll assist customers and manage service bookings at our dealership.
- Company: Join a supportive multi-franchise dealership in Tunbridge Wells that values its team.
- Benefits: Enjoy career development opportunities and rewards for exceptional performance.
- Why this job: This role offers a chance to grow in a dynamic environment while helping customers.
- Qualifications: G.C.S.E. English at Grade C or equivalent is essential; customer service qualifications are a plus.
- Other info: Flexibility to cover absences and basic computer skills are required.
Our client is looking for a service advisor for their multi franchise dealership in Tunbridge wells.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
If you are looking for a new role in a business that looks after their team, rewards exceptional performance and works closely with you to develop your career, this could be the role for you. take a look at the below information and apply below.
QUALIFICATIONS
Essential
G.C.S.E. English at Grade C or equivalent
Certified proof of competency in accordance with FSA regulations for selling insurance or willingness to undertake training
Desirable
NVQ/SVQ levels 2 and 3 in Customer Service.
SKILLS REQUIRED
Essential
Able to work efficiently with the public
Able to convey information clearly & succinctly whether verbal or written
Able to establish effective working relationships with varied personnel
Able to work independently demonstrating initiative and pro-activity
Able to demonstrate sensitivity, diplomacy and tact
Able to persuade negotiate and influence others
Flexibility to cover absences of similar role
Basic computer skills
Desirable
Some mechanical knowledge
Word processing/ spreadsheet skills
PERSONAL ATTRIBUTES
Essential
Smart appearance
Excellent telephone manner
Able to maintain confidentiality
Ability to sometimes deal with difficult, impatient or distressed people
Efficient and well organised
Service Advisor Motor Trade Job employer: Tapp Recruit Ltd
Contact Detail:
Tapp Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Motor Trade Job
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. Think of specific examples where you've successfully handled difficult situations or provided exceptional service, as this will demonstrate your ability to work efficiently with the public.
✨Tip Number 2
Research the dealership and its franchises beforehand. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss how you establish effective working relationships with colleagues and customers. Highlight your communication skills and provide examples of how you've successfully collaborated with others in previous roles.
✨Tip Number 4
Demonstrate your willingness to learn and adapt. Since the role may require covering for absences, express your flexibility and readiness to take on new challenges, which will show that you're a proactive candidate.
We think you need these skills to ace Service Advisor Motor Trade Job
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the service advisor role. Emphasize your customer service experience and any qualifications like NVQ/SVQ levels in Customer Service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your ability to work efficiently with the public and your strong communication skills. Mention specific examples of how you've established effective working relationships in previous roles.
Highlight Relevant Qualifications: Clearly state your G.C.S.E. English qualification and any other relevant certifications. If you are willing to undertake training for FSA regulations, mention this as well to show your commitment to the role.
Showcase Personal Attributes: In your application, reflect on your personal attributes such as your smart appearance, excellent telephone manner, and ability to handle difficult situations. These traits are essential for a service advisor and should be highlighted.
How to prepare for a job interview at Tapp Recruit Ltd
✨Show Your Customer Service Skills
Since the role requires excellent customer service abilities, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and professional, especially when dealing with difficult situations.
✨Demonstrate Your Communication Skills
Effective communication is key for a service advisor. Practice conveying information clearly and succinctly. You might want to role-play common scenarios you could encounter in the job to showcase your verbal and written communication skills.
✨Highlight Your Initiative and Proactivity
The employer values candidates who can work independently and show initiative. Prepare examples of times when you took the lead on a project or solved a problem without being prompted. This will demonstrate your proactive nature.
✨Dress Smartly and Maintain Professionalism
First impressions matter! Make sure to dress smartly for the interview to reflect the professional image expected in the motor trade. Additionally, practice maintaining a polite and respectful demeanor throughout the interview.
