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- Tasks: Assist customers with inquiries and provide exceptional service in a fast-paced environment.
- Company: Join BT, the UK's leading telecoms provider with over 85 years of experience in handling emergency calls.
- Benefits: Enjoy competitive pay rates, comprehensive training, and potential for permanent employment.
- Why this job: Be part of a skilled team making a real difference in critical situations while gaining valuable experience.
- Qualifications: No specific qualifications required; just bring your passion for helping others and a positive attitude.
- Other info: Full-time training required with no time off during the first six weeks.
BT Customer Service Advisor Location: On site, Bangor, LL57 2RG Pay Rates: £13.42 to £26.84 per hour, depending on working hours. Hours: 37.5 per week Shift Pattern Options: Shifts are based on a 4 week Rota. Option 1: Week 1 & 2 working between 06:00 and 17:00 Week 3 & 4 working between 12:00 and 23:00 Option 2: Working between 12:00 and 23:00 Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary to Permanent opportunities Start Date: 11th August 2025 Join the UK\’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we\’ve built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you\’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fir…
Customer Service Advisor employer: Virtual Hub Careers
Contact Detail:
Virtual Hub Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the telecoms industry and BT's role in handling emergency calls. Understanding the importance of this position will help you convey your enthusiasm and commitment during any discussions.
✨Tip Number 2
Practice active listening skills, as they are crucial for a Customer Service Advisor. You might want to role-play scenarios where you handle difficult calls, which can prepare you for the unique challenges of this role.
✨Tip Number 3
Be ready to discuss your availability and flexibility regarding shift patterns. Since the role requires working varied hours, showing that you can adapt to the schedule will make you a more attractive candidate.
✨Tip Number 4
Research common customer service scenarios, especially those related to emergency situations. Being knowledgeable about how to handle high-pressure calls will demonstrate your readiness for this safety-critical role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer Service Advisor at BT. Highlight your relevant experience in your application.
Tailor Your CV: Customise your CV to reflect skills and experiences that align with the role. Emphasise any previous customer service experience, especially in high-pressure situations, as this is crucial for handling emergency calls.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to remain calm under pressure. Mention your understanding of the importance of the role, especially in safety-critical situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a customer service role.
How to prepare for a job interview at Virtual Hub Careers
✨Understand the Role
Make sure you have a clear understanding of what a Customer Service Advisor does, especially in a safety-critical environment. Familiarise yourself with the responsibilities, such as handling emergency calls and providing support to callers in distress.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and empathetically. Practice active listening and be prepared to discuss how you would handle difficult conversations or high-pressure situations.
✨Research BT's Values
Take some time to research BT's company values and mission. Be ready to explain how your personal values align with theirs, particularly in relation to customer service and community support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Think of examples from your past experiences where you successfully resolved issues or helped someone in a challenging situation.
