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- Tasks: Lead and inspire a team to drive customer satisfaction and operational excellence.
- Company: Join Roadchef, a top UK motorway service operator with a focus on people and culture.
- Benefits: Enjoy a competitive salary, discounts, health care, and 32 days holiday.
- Why this job: Be part of a dynamic team making Britain's roads safer and happier for millions.
- Qualifications: Proven leadership experience in hospitality or retail, with a passion for coaching and results.
- Other info: Roadchef values diversity and is committed to creating an inclusive workplace.
The predicted salary is between 36480 - 52000 £ per year.
Roadchef is the 3rd largest Motorway Service Area on the UK network and it’s never been a more exciting time to be part of our team. We are proud of our amazing People, our Culture and our Brands, all key to our continued growth. As a Site Director Designate, you will play a pivotal role in driving the continued success of our Company.
When you visit our Services, you will see we partner with some of the best brands in the UK today, including McDonald’s, Costa, Leon, WHSmith, Days Inn hotels, Cornish Bakery, and our own catering brands.
To be a Site Director Designate of a Motorway Service Area, you must have the passion to inspire and engage your team through coaching, inspirational leadership, encouragement, and celebrating success with recognition that inspires and motivates your team. You will also need to have commercial acumen, a drive for results, and a keen eye for detail to support the delivery of yearly performance.
You will be accountable for driving customer satisfaction metrics aligned to each of our brands, operational excellence, and sales performance across the Service area. A key function of your duties will be to ensure all legislation is adhered to, including Health & Food Safety, Gaming, and all other areas of the business.
Our ideal Candidate:
- A true People Leader with a proven track record of leading from the front.
- A proven track record in delivering KPI’s with a flair for delivering breakthrough results, achieving goals even in the face of challenges and setbacks.
- Experience in coaching and developing an internal pipeline of talent while building the capability of the team.
- A passion for conceiving ideas that challenge the status quo in the right way.
- The ability to readily adopt and integrate best practices from others.
- An ability to demonstrate that everyone has the potential to make a difference while ensuring we have a diverse and inclusive culture.
- Experience of managing a diverse, complex business in either hospitality or retail at a standalone business or Area level with teams of 100+.
Salary is up to £52,000 depending on experience and our benefits include:
- Roadchef Discount Card
- Benefits website - comprehensive discounts available
- Long Service awards
- 32 days holiday paid pro rata
- Fully expensed company car or car allowance
- Axa Health Care
- Company Pension
- Life assurance
- Free parking
As a Company, we are proud to hold the Platinum - Investors In People status. We have been awarded a 3 Star rating for 2025 and have been recognised as one of the top 5 Best Big Companies to work for 2024 and top 5 in the Leisure & Hospitality Sector in Best Companies. We are proud to be one of the leading Motorway Service Area operators in the UK, with a mission to "De-stress" and "Delight" Britain’s road users. Every year we have 52 million+ visitors across our 31 sites, and our vision is to make Britain’s roads a safer and happier place by elevating the mood of every road user.
Roadchef is an equal opportunity employer and as such we believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills and welcome applications from all individuals.
Site Director Designate employer: Roadchef
Contact Detail:
Roadchef Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Director Designate
✨Tip Number 1
Familiarise yourself with Roadchef's values and mission. Understanding how they aim to 'De-stress' and 'Delight' Britain's road users will help you align your leadership style and vision with theirs during any discussions or interviews.
✨Tip Number 2
Prepare examples of your past experiences that showcase your ability to lead diverse teams and achieve KPIs. Be ready to discuss specific challenges you've faced and how you overcame them, as this will demonstrate your resilience and problem-solving skills.
✨Tip Number 3
Research the brands that partner with Roadchef, such as McDonald's and Costa. Being knowledgeable about these brands and their customer service standards will show your commitment to enhancing customer satisfaction metrics in your role.
✨Tip Number 4
Network with current or former employees of Roadchef if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews and understanding what it takes to succeed as a Site Director Designate.
We think you need these skills to ace Site Director Designate
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of a Site Director Designate. Familiarise yourself with Roadchef's values and how they align with your own leadership style.
Tailor Your CV: Highlight your experience in leading teams, achieving KPIs, and managing diverse businesses. Use specific examples that demonstrate your ability to inspire and engage others, as well as your commercial acumen.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Discuss your leadership philosophy, your approach to coaching and developing talent, and how you plan to drive customer satisfaction and operational excellence.
Showcase Relevant Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to deliver results. Mention any awards or recognitions you've received that highlight your success in previous roles.
How to prepare for a job interview at Roadchef
✨Show Your Leadership Skills
As a Site Director Designate, you'll need to demonstrate your ability to inspire and engage a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching style and how you celebrate successes.
✨Understand the Business Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've achieved or exceeded these metrics in previous positions, showcasing your commercial acumen and results-driven mindset.
✨Emphasise Your People Development Experience
Highlight your experience in coaching and developing talent within your teams. Share specific instances where you've built capability and fostered a diverse and inclusive culture, as this aligns with Roadchef's values.
✨Prepare for Operational Excellence Questions
Expect questions about how you ensure compliance with health and food safety regulations. Be prepared to discuss your approach to operational excellence and how you maintain high standards across all areas of the business.
