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- Tasks: Lead the success of our prestigious awards programmes through data management and customer support.
- Company: Prolific North is a leading news platform celebrating Northern talent in creative, marketing, and tech sectors.
- Benefits: Enjoy a competitive salary, bonus scheme, flexible working, and professional development opportunities.
- Why this job: Join a passionate team dedicated to celebrating success while gaining valuable experience in a dynamic environment.
- Qualifications: Strong organisational skills, customer service experience, and a proactive attitude are essential.
- Other info: Work partly remote with a vibrant team in Manchester; applications close 30 April 2025.
The predicted salary is between 16000 - 20000 £ per year.
Hello, thank you for your interest in this role! Prolific North, the leading news and events platform for the creative, marketing, and tech sectors in the North, is seeking a highly organised, proactive, and customer-focused individual to join our operations team as an Awards Programme Success Lead. This is a crucial role focused on driving the growth and success of our prestigious awards programmes: Champions, Creative, Marketing & Tech Awards.
About Prolific North: Prolific North is an independent news and events company based in Manchester, dedicated to highlighting the exceptional talent and achievements of the Northern business community. We deliver high-quality news, research, and live events, including our highly anticipated annual awards galas, which bring together the best and brightest in the region.
The Role: As our Awards Programme Success Lead, you will be instrumental in expanding the reach and impact of our awards programmes. You will be responsible for managing and enhancing our customer data, proactively engaging with prospective entrants, and providing essential customer support throughout the awards process, including platform guidance and category selection assistance.
What does the role look like on a daily basis?
- Data Management: Review, clean, and update our existing customer database. Identify and add new prospective entrants to our CRM. Maintain accurate and up-to-date records of all customer interactions.
- Proactive Outreach: Conduct outbound calls to inform prospective entrants about upcoming award deadlines and ticketing sales periods. Build and maintain strong relationships with potential entrants. Effectively communicate the value proposition of our awards programmes. Qualify leads and report on progress.
- Customer Support: Provide comprehensive customer support to entrants, addressing enquiries regarding platform usage, category selection, and entry requirements. Guide entrants through the awards submission process, ensuring a smooth and efficient experience. Respond promptly and professionally to customer enquiries via phone, email, and other communication channels. Troubleshoot any platform related issues that the customer may encounter.
- Sales Support: Work closely with the events and commercial teams to achieve sales targets. Provide excellent customer service to all stakeholders. Report on activities and progress to the event manager or managing director. Assist with other operational duties as needed.
What are we looking for?
- Excellent organisational and time-management skills.
- Strong communication and interpersonal skills, with confidence on the phone.
- A proactive and results-driven approach.
- Excellent customer service skills.
- Ability to work independently and as part of a team.
- Comfortable using CRM systems and other digital tools.
- Attention to detail and a commitment to accuracy.
- Knowledge of the marketing, tech and creative industries in the north is beneficial.
- Experience in customer support or a similar role is highly desirable.
Our Culture: At Prolific North, we are a passionate and driven team committed to celebrating the success of the North. We value:
- Prolific mindset: We are productive, creative, and resourceful as we work in a fast-paced media environment.
- Strength of character: We value integrity, honesty, and open communication.
- Can-do attitude: We foster a positive and supportive work environment.
Benefits:
- Competitive salary (dependent on experience) between 20-25k per annum.
- Bonus scheme related to targets.
- 20 days holiday plus bank holidays.
- Early end-of-year shutdown (approximately 2 weeks).
- Flexible working arrangements: a mix of office-based (Mondays and Thursdays in Manchester) and remote working.
- Opportunities for professional development.
How to apply: Please email your CV and a cover letter explaining why you are the ideal candidate for this role to alexandra@prolificnorth.co.uk. Please also include a link to your LinkedIn profile.
Our hiring process: Informal chat with our Managing Director or Marketing Manager about your interest in the role. A second interview with a task. Meet the team. We welcome applications from everyone and are keen to build a diverse and inclusive team.
Deadline for applications: 30 April 2025. Starting date: June. Applications may close sooner if a suitable candidate is found ahead of the deadline.
Locations
Contact Detail:
Prolific North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Awards Programme Success Lead
✨Tip Number 1
Familiarise yourself with Prolific North's awards programmes and their significance in the creative, marketing, and tech sectors. Understanding the value these awards bring to entrants will help you communicate effectively with prospective participants.
✨Tip Number 2
Network within the Northern business community, especially in the creative and tech industries. Attend relevant events or engage on social media platforms to build relationships that could lead to potential entrants for the awards.
✨Tip Number 3
Brush up on your CRM skills, as managing customer data is a key part of this role. Familiarity with CRM systems will not only help you stand out but also demonstrate your readiness to hit the ground running.
✨Tip Number 4
Prepare to showcase your customer service skills during the interview process. Think of examples where you've successfully resolved issues or provided exceptional support, as this will be crucial in the Awards Programme Success Lead role.
We think you need these skills to ace Awards Programme Success Lead
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Awards Programme Success Lead position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Craft a Tailored Cover Letter: In your cover letter, highlight your relevant experience in customer support and data management. Be specific about how your skills align with the requirements of the role and express your enthusiasm for working with Prolific North.
Showcase Relevant Experience: When updating your CV, focus on showcasing your organisational skills, customer service experience, and any familiarity with CRM systems. Use quantifiable achievements to demonstrate your impact in previous roles.
Follow Application Instructions: Make sure to follow the application instructions carefully. Email your CV and cover letter to the specified address, and include a link to your LinkedIn profile as requested. Double-check for any typos or errors before sending.
How to prepare for a job interview at Prolific North
✨Show Your Organisational Skills
As the role requires excellent organisational abilities, be prepared to discuss your experience in managing data and customer interactions. Share specific examples of how you've successfully organised projects or maintained databases in previous roles.
✨Demonstrate Proactive Communication
Since proactive outreach is a key part of the job, think of instances where you took the initiative to engage with customers or clients. Highlight your confidence in making calls and building relationships, as this will resonate well with the interviewers.
✨Emphasise Customer Support Experience
The role involves providing comprehensive customer support, so be ready to talk about your previous experiences in customer service. Discuss how you handled enquiries, resolved issues, and ensured a smooth experience for customers.
✨Familiarise Yourself with the Industry
Having knowledge of the marketing, tech, and creative industries in the North is beneficial. Do some research on Prolific North and its awards programmes, and be prepared to discuss how your background aligns with their mission and values.
