Weekend Customer Service Facilities - Property Manager

Job Title :Weekend Customer Service Facilities – Property Manager
Location: Birmingham
Basic Salary : £8,736(14 hours per week)
Job Type: Part-time/Permanent
*Must have previous experience in same or similar role
A leading, Independent Lettings and Estate Agency brand who have been established in the area for many years and have built up an impressive business, are looking for Part-Time Weekend Customer Service Facilities – Property Manager for their short-term stay department.
The ideal candidate will be based onsite at their new serviced accommodation building in Sheldon . The person would be responsible for all communication across all of their 45 serviced accommodation apartments across Birmingham.
Knowledge & Experience

• Previous experience in similar role
• Excellent attention to detail and meeting deadlines
• A good record of personal effectiveness
• Customer driven with a drive for results
• Previous People Management experience (desirable)
• Show respect for others and build relationshi

Duties and Responsibilities:

• Responding to all guest messages across Airbnb & Booking.com
• Checking people in and out of the onsite building
• Sending guests late payment check out links
• Extending guests stay upon request
• Helping – supporting guest with any maintenance, directions, collection codes for keys
• Leaving Airbnb reviews for past guests
• Logging any maintenance reported from guests
• Accepting potential guests enquiries to stay on Airbnb
• Front of house at our serviced accommodation block

Working hours – Saturday 9:00am – 5:00pm & Sunday 9:00am – 5:00pm
All members of staff are allowed free of charge to stay for two nights in the company\’s serviced accommodation which are dotted around Birmingham City Centre.