Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage guest communications and check-ins for serviced apartments in Birmingham.
- Company: Join a well-established independent lettings and estate agency with a strong local presence.
- Benefits: Enjoy free stays at company accommodations and flexible part-time hours.
- Why this job: Perfect for those who love customer service and want to work in a vibrant environment.
- Qualifications: Previous experience in a similar role and excellent attention to detail required.
- Other info: Work weekends with a friendly team in a dynamic setting.
The predicted salary is between 10400 - 13000 £ per year.
A leading, Independent Lettings and Estate Agency brand who have been established in the area for many years and have built up an impressive business, are looking for a Part-Time Weekend Customer Service Facilities - Property Manager for their short-term stay department. The ideal candidate will be based onsite at their new serviced accommodation building in Sheldon. The person would be responsible for all communication across all of their 45 serviced accommodation apartments across Birmingham.
Knowledge & Experience
- Previous experience in similar role
- Excellent attention to detail and meeting deadlines
- A good record of personal effectiveness
- Customer driven with a drive for results
- Previous People Management experience (desirable)
- Show respect for others and build relationships
Duties and Responsibilities:
- Responding to all guest messages across Airbnb & Booking.com
- Checking people in and out of the onsite building
- Sending guests late payment check out links
- Extending guests stay upon request
- Helping - supporting guest with any maintenance, directions, collection codes for keys
- Leaving Airbnb reviews for past guests
- Logging any maintenance reported from guests
- Accepting potential guests enquiries to stay on Airbnb
- Front of house at our serviced accommodation block
Working hours - Saturday 9:00am - 5:00pm & Sunday 9:00am - 5:00pm. All members of staff are allowed free of charge to stay for two nights in the company's serviced accommodation which are dotted around Birmingham City Centre.
Weekend Customer Service Facilities - Property Manager employer: The Recruitment Experts
Contact Detail:
The Recruitment Experts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Customer Service Facilities - Property Manager
✨Tip Number 1
Familiarise yourself with the specific platforms mentioned in the job description, like Airbnb and Booking.com. Understanding how these platforms operate will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your previous customer service experience by preparing examples of how you've effectively managed guest communications or resolved issues in past roles. This will show that you're ready to handle the responsibilities of the position.
✨Tip Number 3
Since attention to detail is crucial for this role, consider preparing a checklist of tasks you’ve successfully managed in previous jobs. This can help you articulate your skills clearly when discussing your experience.
✨Tip Number 4
Network with professionals in the property management sector, especially those who have worked in similar roles. They might provide insights or even referrals that could give you an edge in the application process.
We think you need these skills to ace Weekend Customer Service Facilities - Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service and property management. Use specific examples that demonstrate your attention to detail and ability to meet deadlines.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your experience with platforms like Airbnb and Booking.com, as well as your people management skills.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and relationship-building. These are crucial for managing guest interactions and ensuring a positive experience.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at The Recruitment Experts
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to discuss your previous experiences in similar positions. Highlight specific examples where you successfully resolved guest issues or improved customer satisfaction.
✨Demonstrate Attention to Detail
This position requires excellent attention to detail, especially when managing bookings and guest communications. Be ready to provide examples of how you've ensured accuracy in your past roles, such as double-checking reservations or maintaining records.
✨Familiarise Yourself with the Company
Research the agency and its serviced accommodation offerings before the interview. Understanding their brand values and the specifics of their properties will show your genuine interest and help you tailor your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in this role, such as handling difficult guests or managing multiple requests simultaneously, and prepare your responses accordingly.
