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- Tasks: Lead the front of house team and oversee visitor operations daily.
- Company: Join a historic family estate welcoming over 100,000 visitors annually.
- Benefits: Enjoy a creative work environment with opportunities for personal growth.
- Why this job: Be part of exciting events in a beautiful setting while making visitors' experiences memorable.
- Qualifications: Experience in visitor services or management is essential.
- Other info: This role is perfect for outgoing individuals who love engaging with people.
The predicted salary is between 30000 - 42000 £ per year.
We are currently recruiting for a Visitor Services Duty Manager for a historic family home and estate in the Oxfordshire countryside, close to Henley on Thames. The venue welcomes over 100,000 visitors a year, with a wide range of guests visiting the 12th-century house and beautiful gardens, children's adventure playground, and a lively calendar of events including jousting, car shows, fairs and seasonal celebrations.
Our client is looking to recruit a friendly, outgoing and 'hands-on' Visitor Services Duty Manager, to join their small, but dedicated Visitor Services team, to oversee the day to day visitor operations across the estate. The successful candidate for the role of Visitor Services Duty Manager will lead the front of house team, and will oversee retail and catering operations at the site to ensure a smooth and enjoyable experience for all visitors to the estate.
This is a lovely opportunity for an experienced Visitor Services Duty Manager to join their creative and supportive team at this beautiful historic venue.
Visitor Services Duty Manager employer: Collins King & Associates Limited
Contact Detail:
Collins King & Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Duty Manager
✨Tip Number 1
Familiarise yourself with the history and unique features of the estate. Understanding the venue's background will not only help you connect with visitors but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with current or former employees in visitor services roles. They can provide valuable insights into the team dynamics and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Showcase your leadership skills by discussing any relevant experiences where you've successfully managed a team or improved visitor experiences. Be ready to share specific examples that highlight your hands-on approach.
✨Tip Number 4
Research the types of events hosted at the estate and think about how you could enhance these experiences. Being able to suggest new ideas or improvements during your interview can set you apart from other candidates.
We think you need these skills to ace Visitor Services Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Visitor Services Duty Manager position. Tailor your application to highlight relevant experience in visitor services and team management.
Showcase Your Experience: In your CV and cover letter, emphasise any previous roles in visitor services or hospitality. Provide specific examples of how you've successfully managed teams and improved visitor experiences in past positions.
Highlight Soft Skills: Since the role requires a friendly and outgoing personality, make sure to mention your interpersonal skills. Discuss how you handle customer interactions and resolve issues to ensure a positive experience for visitors.
Personalise Your Cover Letter: Write a compelling cover letter that reflects your passion for working in a historic venue. Mention why you are excited about this opportunity and how your values align with the estate's mission to provide enjoyable experiences for its visitors.
How to prepare for a job interview at Collins King & Associates Limited
✨Show Your Passion for Visitor Services
Make sure to express your enthusiasm for visitor services and hospitality during the interview. Share specific examples of how you've created memorable experiences for guests in previous roles, as this will demonstrate your commitment to enhancing visitor satisfaction.
✨Highlight Leadership Experience
As a Visitor Services Duty Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. This could include resolving conflicts, motivating staff, or improving team performance.
✨Familiarise Yourself with the Venue
Research the historic family home and estate before your interview. Understanding its history, key attractions, and upcoming events will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle challenging situations. Think of examples from your past experience where you successfully managed visitor complaints or operational issues, and be ready to discuss these in detail.
