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- Tasks: Welcome guests and manage reservations for a vibrant new restaurant.
- Company: Join an exciting new dining venture on the beautiful Isle of Wight.
- Benefits: Enjoy competitive pay, tips, staff meals, and discounts in a supportive team.
- Why this job: Be the face of a brand-new restaurant and create memorable experiences for guests.
- Qualifications: Previous customer service experience is preferred; strong communication skills are essential.
- Other info: Flexible shifts available, including evenings and weekends.
The predicted salary is between 33280 - 41600 £ per year.
Exciting New Restaurant, Isle of Wight
Are you friendly, welcoming, and passionate about creating memorable dining experiences? We are looking for a warm and professional Maitre D' to be the face of our brand-new restaurant on the picturesque Isle of Wight. This is a fantastic opportunity to be part of an exciting new venture in a dynamic and rewarding setting.
Key Responsibilities:- Greet and welcome guests with a warm and friendly demeanour, ensuring a positive first impression.
- Manage all Food & Beverage (F&B) reservations, coordinating with guests and internal teams to optimise bookings and ensure seamless service.
- Handle walk-ins efficiently to minimise wait times and maximise guest satisfaction.
- Coordinate with the restaurant and bar teams to ensure smooth seating flow and service.
- Invite guests to their tables, providing menus and offering initial recommendations.
- Ensure menus are clean, up to date, and well-presented at all times.
- Maintain and look after all equipment belonging to the Host Team, ensuring it is clean, well-maintained, and in proper working order.
- Address guest enquiries and accommodate special requests to enhance their experience.
- Maintain cleanliness and organisation of the entrance, waiting area, and reservation system.
- Monitor guest satisfaction, assisting with problem resolution when needed.
- Assist with managing phone enquiries and online bookings.
- Uphold high standards of hospitality, professionalism, and service etiquette.
- Previous experience in a front-of-house or customer service role preferred.
- Experience managing reservations, ideally in a restaurant or hospitality setting.
- Exceptional communication and interpersonal skills.
- Ability to multitask and remain calm under pressure in a busy restaurant setting.
- A friendly, enthusiastic, and professional attitude.
- Familiarity with reservation systems and basic computer skills.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- Competitive hourly wage and tips.
- Opportunities for career growth and training.
- A vibrant and supportive team environment.
- Staff meals and discounts within the restaurant.
- The chance to be part of an exciting new dining experience in a stunning location.
If you love engaging with people and creating welcoming dining experiences, we'd love to hear from you! Join us in launching something special on the beautiful Isle of Wight!
Job Type: Full-timeSalary: £16.00 per hour
Additional pay: Performance bonus, Tips
Benefits: Company pension, Discounted or free food, Employee discount, On-site parking, Relocation assistance
Experience: Customer service: 3 years (required), Hospitality: 1 year (required), Maitre D': 1 year (preferred), Microsoft Office: 1 year (preferred)
Licence/Certification: Driving Licence (preferred)
Work Location: In person
Maitre D employer: Albion Freshwater Ltd
Contact Detail:
Albion Freshwater Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maitre D
✨Tip Number 1
Familiarise yourself with the Isle of Wight's dining scene. Knowing the local competition and what makes our restaurant unique will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a mock interview setting. Focus on how to convey warmth and professionalism, as these traits are essential for a Maitre D'.
✨Tip Number 3
Network with professionals in the hospitality industry, especially those who have experience as a Maitre D'. They can provide valuable insights and tips that could give you an edge in your application.
✨Tip Number 4
Be prepared to discuss your previous customer service experiences in detail. Highlight specific situations where you successfully managed reservations or handled guest inquiries, as this will demonstrate your suitability for the role.
We think you need these skills to ace Maitre D
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any previous roles as a Maitre D' or similar positions, showcasing your skills in managing reservations and guest interactions.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for creating memorable dining experiences. Mention specific examples of how you've successfully managed guest relations and handled reservations in the past.
Highlight Key Skills: In your application, focus on key skills such as exceptional communication, multitasking abilities, and a friendly demeanour. These are crucial for the Maitre D' role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in the hospitality industry.
How to prepare for a job interview at Albion Freshwater Ltd
✨Show Your Warmth
As a Maitre D, your role is all about creating a welcoming atmosphere. Make sure to greet the interviewer with a friendly smile and maintain a warm demeanour throughout the conversation. This will demonstrate your ability to make guests feel at home.
✨Highlight Your Experience
Be prepared to discuss your previous experience in customer service and hospitality. Share specific examples of how you've managed reservations or handled guest enquiries, as this will show that you have the skills needed for the role.
✨Demonstrate Multitasking Skills
The restaurant environment can be fast-paced and demanding. During the interview, provide examples of how you've successfully multitasked in previous roles, especially under pressure. This will reassure them that you can handle the busy nature of the job.
✨Ask Insightful Questions
Prepare some thoughtful questions about the restaurant's vision, team dynamics, or guest experience strategies. This shows your genuine interest in the position and helps you understand if the restaurant aligns with your values.
