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- Tasks: Lead a vibrant team, ensuring smooth operations and exceptional guest experiences.
- Company: Join Haven, a fun and inclusive workplace focused on great service and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, discounts, and career development opportunities.
- Why this job: Be part of an energetic environment where your leadership makes a real impact.
- Qualifications: Previous experience in hospitality is a plus, but training will be provided.
- Other info: Diversity and inclusion are key; we welcome applicants from all backgrounds.
The predicted salary is between 22800 - 27600 £ per year.
Join our One Great Team here at Haven as a Restaurant Shift Leader, where you'll play a key role in leading the team by example to ensure smooth shift operations and exceptional service standards.
In this role, you’ll be at the heart of an energetic team, leading assigned shifts with clear direction and plenty of motivation. You’ll inspire the team to provide fantastic guest experiences and high-quality standards. Plus, you’ll make sure everything stays safe, compliant, and on point with company policies.
Key Responsibilities- Lead and support the team by assigning tasks, ensuring smooth workflow, and motivating the team to deliver excellent service.
- Provide prompt, professional guest service, addressing complaints and special requests.
- Oversee daily operations, including opening and closing procedures, ensuring everything runs smoothly and efficiently, especially during peak hours.
- Maintain adherence to food safety, hygiene, and cleanliness regulations.
- Assist in training new team members on company policies and procedures.
- Participate in team duties while stepping up as the shift leader when assigned.
- Experience as a Team Leader or Supervisor in a restaurant, hospitality or retail role is preferred but not essential; training and support will be provided.
- Strong leadership and communication skills.
- Detail-oriented, especially when handling food orders.
- Committed to providing high-quality, customer-focused service.
- Flexibility to work weekends, evenings, and holidays as needed.
- Attractive pay with overtime opportunities.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.
If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne-leisure.co.uk
Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.
Contact Detail:
Bourne Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Shift Leader
✨Tip Number 1
Familiarise yourself with Haven's values and culture. Understanding what makes our team unique will help you align your leadership style with our expectations, making you a more attractive candidate.
✨Tip Number 2
Showcase your ability to motivate and inspire others. Think of specific examples from your past experiences where you've successfully led a team or improved service standards, as this will resonate well during the interview.
✨Tip Number 3
Prepare to discuss how you handle guest complaints and special requests. Being able to demonstrate your problem-solving skills in a customer-focused environment is crucial for this role.
✨Tip Number 4
Be ready to talk about your flexibility regarding working hours. Since the role requires availability during weekends and holidays, showing your willingness to adapt will make you stand out.
We think you need these skills to ace Restaurant Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Restaurant Shift Leader. Familiarise yourself with the key tasks mentioned in the job description, such as leading the team, ensuring smooth operations, and providing excellent guest service.
Tailor Your CV: When crafting your CV, highlight any relevant experience in leadership or customer service roles. Use specific examples that demonstrate your ability to motivate a team and handle guest complaints effectively.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your commitment to high-quality service. Mention how your skills align with the requirements of the role and express your enthusiasm for joining Haven's team.
Prepare for the Interview: If shortlisted, prepare for the interview by thinking about potential questions related to leadership, teamwork, and customer service. Be ready to discuss your previous experiences and how they relate to the responsibilities of a Restaurant Shift Leader.
How to prepare for a job interview at Bourne Leisure Ltd
✨Show Your Leadership Skills
As a Restaurant Shift Leader, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've motivated a team in the past or handled challenging situations. This will show that you can lead by example and inspire others.
✨Know the Company Values
Familiarise yourself with Haven's values and mission. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations. Think of scenarios where you had to address guest complaints or manage a busy shift, and be ready to discuss how you handled them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about team dynamics, training opportunities, or what a typical day looks like. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
