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For Companies At a Glance
- Tasks: Lead a team, manage operations, and enhance customer experiences in a vibrant leisure environment.
- Company: Join Places for People Group, a social enterprise dedicated to building thriving communities and promoting wellbeing.
- Benefits: Enjoy flexible working, health memberships, bonuses, discounts, and ongoing personal development opportunities.
- Why this job: Be part of a supportive culture that values your contributions and empowers you to make a difference.
- Qualifications: Previous supervisory experience in leisure facilities and NPLQ qualification are essential.
- Other info: Shifts may include evenings, weekends, and public holidays; first aid experience is a plus.
The predicted salary is between 24000 - 36000 £ per year.
We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler.
We aren’t your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you’re more than just a number - you’re part of our cause.
More about your role
This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer’s concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays.
More about you
With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. It is essential that you hold a NPLQ qualification.
Benefits
We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there’s always more we can do to make you smile, that’s why we offer a comprehensive benefits package with each role, yours will include:
- We align with the Real Living Wage foundation
- Full Health & Fitness membership for you, a nominated adult and up to 4 juniors
- A bonus scheme for all colleagues at 2%
- Flexible working (including part time working, shift work and more)
- An opportunity to purchase additional annual leave
- Lots of opportunity to access ongoing personal learning and development
- Access to our Company Pension scheme
- Cashback plan for healthcare costs - up to £500 saving per year
- Discounts of up to 50% on activities, centre shop and cafes
- Extra perks including huge discounts and offers from shops, cinemas and much more.
Duty Manager employer: Leisure (Operations)
Contact Detail:
Leisure (Operations) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Familiarise yourself with the core values and mission of Places for People Group. Understanding their commitment to community and wellbeing will help you align your responses during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Highlight any previous experience in managing teams within a leisure facility. Be prepared to discuss specific examples of how you've successfully led a team, resolved customer concerns, or driven membership growth in past roles.
✨Tip Number 3
Since the role requires flexibility, be ready to demonstrate your adaptability. Share instances where you've successfully managed shifting priorities or worked varied hours, showing that you're open to the demands of the job.
✨Tip Number 4
If you have a NPLQ qualification or first aid experience, make sure to mention it prominently. These qualifications are essential for the role, and demonstrating your readiness to take on these responsibilities can set you apart from other candidates.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience in managing teams and customer service.
Highlight Relevant Experience: Emphasise any previous supervisory or management roles you have held, particularly within a leisure facility. Mention specific achievements that demonstrate your leadership skills and ability to handle customer concerns.
Showcase Your Qualifications: Make sure to mention your NPLQ qualification prominently in your CV and cover letter. If you have first aid experience, include this as it will set you apart from other candidates.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for community engagement and health and wellbeing. Explain why you want to work for Places for People Group and how your values align with theirs.
How to prepare for a job interview at Leisure (Operations)
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Share specific examples from your past experiences where you successfully managed a team or resolved conflicts.
✨Highlight Customer Service Experience
Excellent customer service is key in this role. Be prepared to discuss how you've handled customer concerns in the past and what strategies you used to ensure customer satisfaction.
✨Familiarise Yourself with the Company Values
Places for People Group values community and support. Research their mission and values, and be ready to explain how your personal values align with theirs during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios related to managing staff, dealing with emergencies, or improving membership engagement, and prepare your responses.
