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- Tasks: Lead and inspire a technical operations team, ensuring system reliability and efficiency.
- Company: Join a fast-paced ISP focused on innovation and customer-centric excellence.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by driving transformational projects in a collaborative culture.
- Qualifications: 10+ years in IT operations, with strong leadership and problem-solving skills required.
- Other info: This role offers the chance to work with cutting-edge technologies and a high-performing team.
The predicted salary is between 72000 - 108000 £ per year.
Are you ready to lead and transform technical operations for a fast-paced, dynamic organisation? We’re seeking a visionary Head of Technical Operations to drive innovation, optimize performance, and deliver world-class IT services. This is a leadership role for someone who thrives on challenge, collaboration, and customer-centric excellence.
About the Role:
As Head of Technical Operations, you’ll oversee Network Operations, Systems/IT Infrastructure and overall Operational technical support, ensuring reliability, scalability, and efficiency. You’ll work cross-functionally to implement cutting-edge technologies and lead a high-performing team in a mission-critical environment.
Key Responsibilities:
- Lead and inspire the technical operations team across Network, IT and Systems functions – 4+ Direct Reports.
- Develop and execute a comprehensive technical operations strategy.
- Ensure system reliability, security, and scalability with KPIs and best practices. ITIL.
- Collaborate with leadership to drive tech adoption and operational improvements.
- Oversee incident, change, and problem management processes.
- Manage infrastructure capacity, disaster recovery, and business continuity plans.
- Foster a high-performance, innovative, and customer-focused team culture.
What We’re Looking For:
- 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership.
- Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations.
- Strong leadership and problem-solving skills, with a proven ability to resolve complex issues.
- Experience managing budgets, vendors, and SLAs.
- A customer-first mindset with a track record of proactive issue resolution.
Why Join Us?
- Work in a fast-growing, innovative environment.
- Lead transformational projects with real impact.
- Enjoy competitive compensation and professional growth opportunities.
If you’re a visionary leader ready to shape the future of technical operations, let’s talk!
Locations
Head of IT Systems and Network Operations (ISP) employer: IP-People
Contact Detail:
IP-People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT Systems and Network Operations (ISP)
✨Tip Number 1
Network with professionals in the IT and telecommunications industry. Attend relevant conferences, webinars, or local meetups to connect with others who may have insights into the role or even know about opportunities at StudySmarter.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully led teams in previous roles. Be prepared to discuss specific challenges you faced and how you overcame them, as this will demonstrate your capability to lead our technical operations team.
✨Tip Number 3
Familiarise yourself with the latest trends in IT systems and network operations, especially in the context of ISPs. Being knowledgeable about cutting-edge technologies and best practices will help you stand out during discussions with us.
✨Tip Number 4
Prepare to discuss your experience with KPIs and performance metrics. We value data-driven decision-making, so be ready to explain how you've used metrics to improve operational efficiency and customer satisfaction in your past roles.
We think you need these skills to ace Head of IT Systems and Network Operations (ISP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical operations and IT infrastructure management. Emphasise your leadership roles and any specific achievements that demonstrate your ability to lead teams and drive innovation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading technical operations. Discuss how your vision aligns with the company's goals and provide examples of how you've successfully implemented strategies in previous roles.
Highlight Relevant Skills: Clearly outline your expertise in OSS/BSS, cloud platforms, and network operations. Use specific examples to illustrate your problem-solving skills and your experience with managing budgets and vendor relationships.
Showcase Leadership Experience: Detail your leadership experience, particularly in managing teams and driving operational improvements. Mention any KPIs you have successfully implemented and how they contributed to system reliability and efficiency.
How to prepare for a job interview at IP-People
✨Showcase Your Leadership Experience
As a candidate for the Head of IT Systems and Network Operations, it's crucial to highlight your leadership experience. Prepare specific examples of how you've led teams, managed projects, and driven operational improvements in previous roles.
✨Demonstrate Technical Expertise
Be ready to discuss your knowledge of OSS/BSS, IT systems, DevOps, and cloud platforms. Familiarise yourself with the latest technologies and trends in network operations, as this will show your commitment to staying ahead in the field.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex issues. Think of past challenges you've faced and how you resolved them, focusing on your thought process and the outcomes.
✨Emphasise a Customer-First Mindset
Since the role requires a customer-centric approach, be prepared to discuss how you've prioritised customer needs in your previous positions. Share examples of proactive issue resolution and how it positively impacted service delivery.
