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- Tasks: Join our team to drive customer loyalty in luxury fashion through exciting campaigns and data analysis.
- Company: Be part of a renowned global luxury fashion brand with a commitment to diversity and inclusion.
- Benefits: Enjoy a hybrid working model, competitive pay, and potential for contract extension.
- Why this job: Shape customer experiences in a fast-paced environment while collaborating with creative minds.
- Qualifications: Experience in luxury fashion or CRM, strong analytical skills, and proficiency in Excel required.
- Other info: This role is based in West London, offering a blend of in-office and remote work.
Are you passionate about customer engagement and loyalty programs? Do you have experience in luxury fashion or e-commerce and want to be part of a global luxury fashion giant? We’re looking for a Junior CRM Loyalty Executive to join our dynamic team and play a key role in driving customer retention and rewards programs. This is an exciting opportunity to work in a fast-paced, data-driven environment where you can shape loyalty initiatives and enhance customer experiences.
Key Responsibilities
- Support the Senior Loyalty Manager and Loyalty Executive in developing initiatives to retain and grow the customer base.
- Execute and optimize loyalty reward campaigns from concept to completion, including briefing, design, build, testing, release, and analysis.
- Manage promotional tools and discount promotions across luxury stores, ensuring seamless execution.
- Conduct data analysis on gift vouchers, store credit, and promotions to improve ROI and customer engagement.
- Collaborate with internal teams to deliver targeted CRM strategies that enhance customer acquisition, retention, and loyalty.
- Manage offline gifting and ad hoc events to strengthen customer relationships.
Skills & Experience
- Experience in luxury fashion, e-commerce, or CRM loyalty programs.
- Strong analytical skills with experience handling large data sets.
- Proficiency in Excel and PowerPoint (SQL knowledge is a plus).
- Solid understanding of email marketing processes and CRM tools.
- Excellent communication skills with the ability to present insights to senior stakeholders.
- A creative mindset with a proactive approach to problem-solving and innovation.
Personal Attributes (Optional)
- Detail-oriented and highly organized.
- Able to multitask and meet deadlines in a fast-paced environment.
- Strong interpersonal skills with a collaborative attitude.
- Flexible and adaptable to changing business needs.
Salary & Benefits
- £150 per day (Inside IR35, Umbrella only).
- Opportunity to work with a renowned global luxury fashion brand.
- Hybrid working model (3 days in-office, 2 days remote).
- High likelihood of contract extension.
Location & Workplace Policy
- West London-based role.
- Hybrid working model (3 days in-office, 2 days remote).
Exciting CRM Loyalty Executive Opportunity in Luxury Fashion employer: Major Players | B Corp™
Contact Detail:
Major Players | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exciting CRM Loyalty Executive Opportunity in Luxury Fashion
✨Tip Number 1
Familiarise yourself with the latest trends in luxury fashion and CRM loyalty programmes. This knowledge will not only help you understand the industry better but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the luxury fashion sector, especially those involved in CRM and customer engagement. Attend industry events or join relevant online forums to build connections that could lead to job opportunities.
✨Tip Number 3
Showcase your analytical skills by preparing examples of how you've used data to drive customer engagement in previous roles. Be ready to discuss specific campaigns you've worked on and their outcomes.
✨Tip Number 4
Demonstrate your creativity by thinking of innovative loyalty initiatives that could benefit the company. Presenting fresh ideas during your interview can set you apart from other candidates.
We think you need these skills to ace Exciting CRM Loyalty Executive Opportunity in Luxury Fashion
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in luxury fashion, e-commerce, or CRM loyalty programs. Use specific examples that demonstrate your analytical skills and ability to handle large data sets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer engagement and loyalty programs. Mention how your skills align with the responsibilities of the Junior CRM Loyalty Executive role and express your enthusiasm for working in a fast-paced, data-driven environment.
Highlight Technical Skills: Emphasise your proficiency in Excel and PowerPoint, and mention any experience with SQL if applicable. This will show that you have the technical skills necessary to analyse data and present insights effectively.
Showcase Soft Skills: In your application, highlight your strong communication skills and ability to collaborate with internal teams. Provide examples of how you've successfully managed multiple tasks in a fast-paced environment, demonstrating your detail-oriented and organised nature.
How to prepare for a job interview at Major Players | B Corp™
✨Show Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share any personal experiences or insights you have about the industry, and how they relate to customer engagement and loyalty programs.
✨Demonstrate Analytical Skills
Prepare to discuss your experience with data analysis, especially in relation to CRM loyalty programmes. Be ready to provide examples of how you've used data to drive decisions or improve customer engagement in previous roles.
✨Familiarise Yourself with CRM Tools
Brush up on your knowledge of CRM tools and email marketing processes. Be prepared to discuss how you've used these tools in past positions and how they can be applied to enhance customer loyalty initiatives.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and creativity. Think of examples where you've successfully managed campaigns or events, and how you overcame challenges to achieve positive outcomes.
