Team Leader- Mental Health

Responsible To: Service Manager/Operations Director or other manager as designated by the company.

Short Description: The Team Leader is responsible for delivering Service User centred support through the efficient operation of a number of Supported housing unit(s) and staff allocated to them in compliance with company processes and procedures.

Specific Duties:

• Supporting the Manager in day to day operations of supported housing unit(s).
• Maximisation of Service User interests by liaising with internal and external stakeholders.
• Development, maintenance and implementation of a person centred support plan for each Service User.
• Personal delivery of physical and mental support to Service Users.
• Monitoring and maintenance of safeguarding the rights and dignity of each Service User.
• Routine assessment and communication of Service User development to interested stakeholders.
• Effective control of Service User financials and house budgets.
• Fostering of a positive environment in which Service Users and staff actively engage.
• Establishing and ensuring regular conduct of open and transparent two-way communication with Service Users and staff.
• Maintaining the cleanliness, quality, security and safety of each home and individual service user accommodation.
• Provision of management and supervision to subordinate staff.
• Respond to emergencies and provide guidance and support to subordinate staff.
• Actively engaging in performance and discipline management to maximise staff performance and assure compliance with company procedures.
• Conducting of staff training needs analysis and the co-ordination and delivery of training to maximise staff competence.
• Developing and implementing of staff-rotas ensuring that appropriate staff cover is available to Service Users.
• Successfully achieving the individual objectives set by the company.
• Accomplishing self-audits and pro-actively engage in external compliance audits.
• Enhancing current operations through continuous improvement.

Generic Duties: In addition to specific responsibilities, the TL also be responsible for ensuring:

• The maintenance of confidentiality of all information unless otherwise permitted by management.
• Full compliance with company’s vision, values, policies and procedures.
• Compliance with legislation and GSCC Code of Conduct as reflected in company procedures.
• Undergo training and professional development as directed by the company.
• Work in a manner that promotes team work and a collegial environment.
• Active and positive promotion of the company’s image and brand.
• Other duties that may be assigned by management.

Qualifications: The following qualification, skills and experience are required for this role:

• Preference for RMN grade 3/4 and NVQ Level 3 or equivalent in Health and Social Care with a minimum of two years experience of care-working within a supported living environment. And working towards QCF/NVQ Level 4 LMA.
• Strong living skills that can be transferred to service users i.e. all daily living skills etc.
• Competence in the use of Microsoft Office and Internet applications.
• Strong English spoken, listening and written communication skills.
• Full driving licence and use of own car for general business use and to support Service Users.