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- Tasks: Lead daily warehouse operations and motivate your team to achieve excellence.
- Company: Join DHL eCommerce UK, recognized as a Best Workplace 2024!
- Benefits: Enjoy competitive pay, discounts, healthcare, pension, and more perks.
- Why this job: Shape your career in a supportive culture where your voice matters.
- Qualifications: Experience in shift management and leading teams of 12+ required.
- Other info: Diversity is our strength; bring your true self to work!
The predicted salary is between 36000 - 60000 £ per year.
The purpose of this role is to run the day-to-day operation of the warehouse effectively and efficiently, working in collaboration with Service Partners and employed staffs. To motivate, coach and develop shift managers to achieve best quality in all areas of the operation.
The main role aim is to achieve excellence on standards of service and to liaise and work with the Site/Area Manager to ensure that KPI’s and minimum standards are achieved in line with company targets and customer expectation.
Key Role Responsibilities:
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Develop a good understanding of the workings of the operation within the warehouse to ensure service levels are achieved.
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Ensure that employees are regularly briefed in line with Company communications & strategy.
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Ensure company compliance and KPI’s are adhered to in line with company targets, setting the highest standards in all areas of the business.
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Ensure that employee performance is well managed, and Performance Reviews are conducted in line with the Company review procedure.
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Review cost performance against location to ensure that costs are in line with agreed targets and staffing levels.
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Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance.
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Plan, forecast and monitor employee numbers against productivity to ensure appropriate resource is in place.
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Carry out any other duties that may be reasonably required in the context of the job role, or as instructed by the Site/Area Manager., We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.
What will you need to do next?
If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up-to-date CV
Our approach to Diversity and Inclusion
As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.
LI-ONSITE
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Shift management experience in parcel industry
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Experience of leading a team of at least 12
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Experience with statistical analysis and data processing
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Good knowledge of all computer systems relevant to the operation
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Excellent verbal and written communication are appropriate and in line with Data Protection Regulations.
Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2024 and achieved Top Employer accreditation for the 4th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!
Operations Manager employer: DHL
Contact Detail:
DHL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarize yourself with the key performance indicators (KPIs) relevant to warehouse operations. Understanding these metrics will help you demonstrate your ability to meet and exceed company targets during the interview.
✨Tip Number 2
Highlight your experience in shift management, especially in the parcel industry. Be prepared to discuss specific examples of how you've motivated and developed teams to achieve operational excellence.
✨Tip Number 3
Showcase your analytical skills by discussing any past experiences where you used statistical analysis or data processing to improve operational efficiency. This will align well with the role's requirements.
✨Tip Number 4
Emphasize your communication skills, both verbal and written. Be ready to provide examples of how you've effectively communicated with team members and management to ensure compliance and performance standards.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Operations Manager at DHL eCommerce UK. Highlight your relevant experience in managing warehouse operations and leading teams in your application.
Tailor Your CV: Customize your CV to reflect your shift management experience, team leadership skills, and familiarity with statistical analysis and data processing. Use specific examples that demonstrate your ability to meet KPIs and manage performance effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention how your values align with DHL's commitment to diversity and inclusion, and express your enthusiasm for contributing to their success.
Proofread Your Application: Before submitting, carefully proofread your application materials to ensure there are no grammatical errors or typos. Clear and professional communication is key, especially given the emphasis on excellent verbal and written skills in the job description.
How to prepare for a job interview at DHL
✨Understand the Warehouse Operations
Make sure to familiarize yourself with the day-to-day operations of a warehouse. Be prepared to discuss how you would ensure service levels are met and how you can contribute to achieving excellence in standards of service.
✨Showcase Your Leadership Skills
Highlight your experience in managing teams, especially in the parcel industry. Be ready to share examples of how you've motivated and developed shift managers or team members to achieve their best performance.
✨Demonstrate Data-Driven Decision Making
Since the role involves statistical analysis and data processing, come prepared to discuss how you've used data to drive performance improvements in previous roles. Mention any specific KPIs you've worked with and how you achieved them.
✨Communicate Effectively
Excellent verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you ensure compliance with communication strategies within a team.