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- Tasks: Lead a dynamic team, ensuring excellent customer service and operational efficiency.
- Company: Join SSP, the global food travel experts with over 500 brands at airports and train stations.
- Benefits: Enjoy free parking, meal discounts, flexible scheduling, and comprehensive health support.
- Why this job: Perfect for food lovers and travellers; thrive in a fast-paced, rewarding environment.
- Qualifications: Must be 18+, with at least 1 year of supervisory experience in hospitality or retail.
- Other info: Embrace diversity and inclusion while enjoying fun activities and career growth opportunities.
Duty Manager at Tortilla, Stansted Airport
Pay Rate: £13.80 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £15.30 per hour.
Shift Pattern: 3:00 AM to 11:00 PM.
Successful candidates will be required to provide references for the last 5 years and undergo a Criminal Record Check in line with Airport Security Regulations. Due to some responsibilities within the Duty Manager role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts and will be required to handle and serve alcohol.
If you’re passionate about food and travel, you’ve come to the right place. We are the Global food travel experts, and we have something delicious for everyone. Whether you’re flying, taking a train, or just passing by, we have the best food and drink options for you.
Join our dynamic team as a Duty Manager! Lead by example in a fast-paced environment, driving excellence in customer service. We’re seeking a motivated leader with a passion for fostering success. If you thrive in a challenging yet rewarding atmosphere, this role is your next step towards career fulfilment!
WHY JOIN SSP AS A DUTY MANAGER?
- Free parking while on shifts.
- 75% discount on your meal while on shift.
- Employee Discounts: Enjoy up to a 50% discount, including 20% off on alcoholic beverages, at various SSP brands and franchises across the UK.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply)
- Help@Hand App: from shopping discounts, GP appointments, 24/7 help line to financial and wellbeing support for you and your loved ones.
- Flexible Scheduling: To accommodate various lifestyles, we are promoting work-life balance.
- Continuous Growth: Access award-winning training, apprenticeships and development programs to enhance your skills and advance your career, Duty Manager Development Programme and Chef Academy.
- Health and Wellbeing Support: Retail Trust, flexible working, comprehensive family-friendly leave.
- Culture: We value diversity and inclusion at SSP, and we have a variety of networks to support you, such as LGBTQ+, Women’s Network, Neurodiversity and Disability and many more.
- Activities: Barista Competition, Millie’s Cookies Ice off Challenge, Superstars Recognition.
- Financial Support: Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates and more.
AS A DUTY MANAGER YOU'LL:
- Have at least 1 year experience working as a supervisor in hospitality or retail role.
- Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.
- Guide and support your colleagues, maintaining a safe working and dining environment whilst being the go-to person for day-to-day queries.
- Coordinate team efforts. You’ll oversee the unit’s opening and closing, ensuring operational excellence, adhering to guidelines, and completing necessary documentation.
- Focus on operational efficiency, staying informed about unit performance, championing improvements and simplifying operations.
- Recognise and celebrate exceptional service within the team, leading by example, promoting inclusivity and motivation.
- Build strong relationships, communicate effectively, and make thoughtful decisions, ensuring the team’s success and delivering excellence in customer service.
Feel like you could belong at SSP? Apply now and start the best part of your journey as a Duty Manager!
SSP are proud to be an equal-opportunity employer who seek to recruit and retain the most talented individuals from a variety of backgrounds, skills and perspectives.
Duty Manager - Tortilla T1 AS employer: SSP Group
Contact Detail:
SSP Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Tortilla T1 AS
✨Tip Number 1
Familiarise yourself with the specific operations of Tortilla and other SSP brands. Understanding their menu, customer service standards, and operational procedures will give you an edge during interviews.
✨Tip Number 2
Highlight your leadership skills and experience in fast-paced environments. Be prepared to share examples of how you've successfully managed teams and improved customer service in previous roles.
✨Tip Number 3
Network with current or former employees of SSP or Tortilla. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Be ready to discuss your availability and flexibility, especially regarding the shift patterns mentioned. Showing that you're adaptable and willing to work during peak hours can make you a more attractive candidate.
We think you need these skills to ace Duty Manager - Tortilla T1 AS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in hospitality or retail, especially any supervisory roles. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for food and travel, as well as your motivation to lead a team. Mention how your values align with SSP's commitment to diversity and inclusion.
Prepare for References: Since the company requires references for the last 5 years, reach out to former employers or colleagues in advance. Ensure they are willing to provide positive feedback about your work ethic and leadership abilities.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the Duty Manager role, such as operational efficiency, team coordination, and the ability to create a welcoming atmosphere. Use keywords from the job description to make your application stand out.
How to prepare for a job interview at SSP Group
✨Show Your Leadership Skills
As a Duty Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your previous experience where you successfully managed a team, resolved conflicts, or improved service quality.
✨Understand the Company Culture
Familiarise yourself with SSP's values and culture. Highlight your passion for food and travel during the interview, and express how you align with their commitment to diversity and inclusion.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced environment. Think of situations where you had to make quick decisions or handle customer complaints effectively.
✨Emphasise Customer Service Excellence
Customer service is key in this role. Be ready to discuss how you've gone above and beyond to ensure customer satisfaction in your previous positions, and how you plan to maintain high standards at Tortilla.
