Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide top-notch customer service and administrative support.
- Company: Join Foresters, a company dedicated to exceptional customer care and support.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values collaboration and customer satisfaction.
- Qualifications: Previous experience in customer service or team leadership is preferred.
- Other info: This role is based in Bromley, Kent, with full-time hours.
The predicted salary is between 24000 - 36000 £ per year.
A customer service team leader with Foresters you will be responsible for assisting in managing our Administration team with administrative support services for our customers, from initial contact through to the end of the contract terms.
You will support the Customer Services Manager in developing the team of 6-12 Admin.
Contact Detail:
Foresters Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Team Leader
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what Foresters stands for will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in the past. Highlight your leadership style and how it contributed to improved customer service outcomes, as this role requires strong team management skills.
✨Tip Number 3
Research common challenges faced in customer service environments and think about how you would address them. Being able to discuss these during your interview shows that you’re proactive and ready to tackle issues head-on.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Customer Services Team Leader role, which can give you an edge in your application.
We think you need these skills to ace Customer Services Team Leader
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Customer Services Team Leader. Highlight key skills and experiences that align with the role, such as team management and customer service expertise.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to manage a team and provide excellent administrative support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention how you can contribute to the Administration team and support the Customer Services Manager effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foresters Financial
✨Showcase Your Leadership Skills
As a Customer Services Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating and developing team members.
✨Understand the Company Values
Familiarise yourself with Foresters' values and mission. During the interview, relate your answers back to these values to show that you align with the company's culture and goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think of specific situations where you resolved conflicts or improved customer satisfaction, and be ready to discuss them in detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or the company's future plans. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
