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- Tasks: Manage service accounts and build strong customer relationships in the South West of England.
- Company: Join Otis, a global leader committed to safety, ethics, and employee growth.
- Benefits: Enjoy opportunities for career development and a supportive work culture.
- Why this job: Be part of a dynamic team that values innovation and customer satisfaction.
- Qualifications: Strong communication skills and a results-oriented mindset are essential.
- Other info: Ideal for those with experience in international companies.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?
Otis is growing and we are recruiting an Account Manager to cover the South West of England and reporting to the Operating Territory Lead. The main goal is to manage the service accounts, working with customers in a proactive way to ensure we improve our value with them, reducing cancellations and increasing service sales (O, T, MOD/BEX R), working closely with MOD/BEX R sales rep to accelerate lead generation.
On a typical day you will:
- Create and maintain long term relationships with customers through proactive customer engagement planning and reactive response to enquiries and complaints.
- Defend portfolio, reducing cancellations and renegotiations value.
- Know OTIS Service Business to be able to, working with the branch team, provide the best possible solution to customers, generating the highest value for the company. Must be able to work in cross functional teams.
- Increase Service Sales (O, T, MOD/BEX R), being able to create needs on customers and maximise profitability of each account.
- Increase Otis One Sales, being able to generate incremental subscriptions.
- Make proposals, decisions and close deals independently, according to company rules.
- Know maintenance service, strategies and procedures: contracts, strengths, CRM, RTV, competitors.
- Manage annual price increase process.
- Role model and demonstrate unwavering commitment to The Absolutes in all daily work, decisions and in the environment created for your team.
Role specific skills & competences:
- Strong interpersonal and communication skills.
- Strong commercial and negotiation skills.
- Results oriented.
- Team Player.
- Customer centricity.
- Previous experience in another international company would be preferable.
Apply today to join us and build what’s next.
Account Manager employer: Otis
Contact Detail:
Otis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with Otis's service offerings and recent innovations. Understanding the products and services will help you engage more effectively with potential customers and demonstrate your value as an Account Manager.
✨Tip Number 2
Network with current or former employees of Otis to gain insights into the company culture and expectations for the role. This can provide you with valuable information that can set you apart during the interview process.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your interpersonal, negotiation, and customer-centric skills. Being able to articulate these experiences will demonstrate your suitability for the role.
✨Tip Number 4
Research the South West England market and identify key competitors. Understanding the competitive landscape will allow you to discuss strategies for increasing service sales and managing accounts effectively during your interview.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Manager role. Focus on your interpersonal, communication, and negotiation skills, as well as any previous experience in international companies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and how you can contribute to their goals. Mention specific examples of how you've successfully managed customer relationships and increased sales in past roles.
Highlight Relevant Achievements: In your application, include quantifiable achievements that demonstrate your results-oriented approach. For instance, mention how you reduced cancellations or increased service sales in previous positions.
Showcase Team Collaboration: Emphasise your ability to work in cross-functional teams. Provide examples of how you've collaborated with others to achieve common goals, particularly in customer engagement and service delivery.
How to prepare for a job interview at Otis
✨Showcase Your Interpersonal Skills
As an Account Manager, strong interpersonal and communication skills are crucial. Be prepared to share examples of how you've successfully built and maintained relationships with clients in the past.
✨Demonstrate Commercial Acumen
Highlight your commercial and negotiation skills during the interview. Discuss specific instances where you’ve closed deals or increased sales, showcasing your ability to generate value for both the customer and the company.
✨Emphasise Team Collaboration
Since the role requires working closely with cross-functional teams, be ready to discuss your experience as a team player. Share examples of how you’ve collaborated with others to achieve common goals.
✨Prepare for Customer-Centric Scenarios
Expect questions that assess your customer-centric approach. Prepare to discuss how you’ve proactively engaged with customers to address their needs and resolve complaints, demonstrating your commitment to customer satisfaction.
