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For Companies At a Glance
- Tasks: Provide top-notch customer service via live chat, emails, and phone calls.
- Company: Join a well-known company in Nottingham with a strong reputation.
- Benefits: Enjoy hybrid work options, on-site parking, and a canteen.
- Why this job: Great opportunity for career progression in a supportive environment.
- Qualifications: Previous customer service experience is essential; be ready to learn and adapt.
- Other info: Must be available to start on Friday, 13th June 2025.
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.
- Hybrid after probation
- £12.21/ph
- Temporary with an opportunity to become permanent
- On site parking
- On-site canteen
- Career progression
- Monday to Friday plus one weekend a month
- Rotating shift patterns (Monday to Friday):
- 8-4
- 9-5
- 10-6
- 11-7
Main duties:
- Operate the live chat providing excellent customer service
- Dealing with online orders and returns
- Responding to emails
- Receiving phone calls (mainly inbound)
- Deal with monthly customer subscriptions
What we're looking for:
- Previous customer service experience
- Open to learn
- Flexible with working hours
MUST BE ABLE TO START FRIDAY 13TH OF JUNE 2025
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with the company and its customer service values. Understanding their approach will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice common customer service scenarios, such as handling difficult customers or resolving complaints. This will prepare you to showcase your problem-solving skills and adaptability in real-time situations.
✨Tip Number 3
Be ready to discuss your previous customer service experience in detail. Highlight specific examples where you went above and beyond to assist customers, as this will illustrate your commitment to excellent service.
✨Tip Number 4
Since the role requires flexibility with working hours, be prepared to discuss your availability openly. Showing that you can accommodate the rotating shift patterns will make you a more attractive candidate.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Use specific examples that demonstrate your ability to handle live chats, emails, and phone calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your flexibility with working hours and your willingness to learn, as these are key attributes they are looking for.
Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and adaptability. These are crucial for dealing with online orders, returns, and customer subscriptions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Brook Street
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you handled difficult situations or provided exceptional service, as this will demonstrate your capability and fit for the role.
✨Familiarise Yourself with the Company
Research the company and its values before the interview. Understanding their customer service philosophy and any recent news can help you tailor your answers and show genuine interest in the position.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or managing returns. Prepare your responses to these situations, focusing on how you would resolve issues effectively and maintain customer satisfaction.
✨Demonstrate Flexibility and Willingness to Learn
Since the job requires flexibility with working hours, be ready to discuss your availability and willingness to adapt to different shifts. Emphasising your eagerness to learn new skills will also make a positive impression.
