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- Tasks: Lead and inspire your team while ensuring safety and service excellence in our fitness club.
- Company: Join Virgin Active, a leader in delivering amazing fitness experiences to inspire active lifestyles.
- Benefits: Enjoy a dynamic work environment with opportunities for training and personal growth.
- Why this job: Be part of a passionate team that values operational excellence and member satisfaction.
- Qualifications: Operational experience in customer-facing roles and strong people management skills are essential.
- Other info: This role offers the chance to make a real impact in a vibrant fitness community.
The predicted salary is between 43200 - 72000 £ per year.
Here at Virgin Active we can’t get enough of inspiring our members to live an active life, delivering amazing fitness experiences and service throughout our clubs. To do this, we recruit the very best Operations Managers who have a passion for operational excellence.
As an Operations Manager you will lead and inspire your team members, Lifeguards and Cleaners, overseeing and being responsible for safety, standards and service throughout the club.
You will be an integral part of the club ‘Experience Leadership’ team, and will ensure that the club is clean, tidy, safe and fully operational. Your health and safety responsibilities will involve ensuring all safety and risk management tasks are compliant and in accordance with the company health and safety procedures. You will ensure staff coverage is planned and maintained across departments, with a particular focus on keeping our pool members safe. You will also act as a first responder to all emergency responder alerts, as a qualified first aider on duty (training is provided). You will also make sure that pool supervision is in line with our operating procedures, and know how to take action if errors take place.
You will also work closely with the other club Head of Department managers, supporting meetings with your detailed knowledge of financial, operational, revenue management and relevant customer experience insight/feedback. You are on-hand to help with member queries or complaints, as well as working with our maintenance team to fix any issues in the club.
Lastly, you will help to create a working environment where our team members feel inspired, motivated and engaged, so that they make a real contribution to our clubs, and the success of the business as a whole.
This is an exciting role for a hard-working and organised manager.
So what qualities does an Operations Manager need to join Virgin Active?
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You have operational experience within a customer facing environment
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You have strong people management and organisation skills, and are confident in people management processes such as absence management and disciplinaries
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You are known for your friendly, calm and approachable nature with the ability to act quickly and effectively
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You have excellent attention to detail – nothing gets by without you noticing!
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You are a safety role model, driving excellent standards to keep our members safe
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You are confident in your leadership skills, and have experience of managing multiple team members, as well as recruitment and payroll
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You are a great communicator, and always willing to support both staff and members
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You will act as a member of one team with one goal, will always be yourself, and work hard. Most importantly, you dream big
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You are always looking for ways to learn and improve, to inspire people while having fun and doing the right thing
Operations Manager - London employer: Virgin Active
Contact Detail:
Virgin Active Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - London
✨Tip Number 1
Familiarize yourself with Virgin Active's values and mission. Understanding their commitment to inspiring members and delivering exceptional fitness experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your operational experience in customer-facing environments. Be ready to share specific examples of how you've successfully managed teams, ensured safety standards, and improved customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your leadership skills by preparing to discuss how you've motivated and engaged team members in the past. Think of instances where you created a positive work environment that led to improved performance.
✨Tip Number 4
Be prepared to talk about your approach to health and safety management. Familiarize yourself with common safety protocols and be ready to explain how you would ensure compliance and respond to emergencies in the club.
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational experience in customer-facing environments. Emphasize your people management skills and any relevant achievements that demonstrate your ability to lead and inspire teams.
Craft a Compelling Cover Letter: In your cover letter, express your passion for operational excellence and how you align with Virgin Active's mission to inspire members. Share specific examples of how you've maintained safety standards and improved team performance in previous roles.
Showcase Leadership Skills: Clearly outline your leadership experience, particularly in managing multiple team members. Mention any relevant training or certifications, especially related to health and safety, to reinforce your qualifications for the role.
Highlight Communication Abilities: Demonstrate your strong communication skills by providing examples of how you've effectively supported both staff and members in past positions. This will show that you can foster a positive working environment and handle member queries or complaints efficiently.
How to prepare for a job interview at Virgin Active
✨Show Your Passion for Operational Excellence
Make sure to express your enthusiasm for operational excellence during the interview. Share specific examples from your past experiences where you successfully improved processes or enhanced customer satisfaction.
✨Demonstrate Strong People Management Skills
Prepare to discuss your experience in managing teams, including how you've handled absence management and disciplinary actions. Highlight your friendly and approachable nature, as well as your ability to inspire and motivate team members.
✨Emphasize Safety and Compliance Knowledge
Since safety is a key responsibility, be ready to talk about your understanding of health and safety procedures. Provide examples of how you've ensured compliance in previous roles and how you would handle emergency situations.
✨Communicate Effectively
Practice clear and concise communication skills. Be prepared to answer questions about how you handle member queries or complaints, and demonstrate your ability to collaborate with other departments to enhance the overall club experience.