General Manager

Our client, a commercial business operating in the home improvements industry based in the East Midlands, are looking to appoint a new Managing Director to join them at the start of an exciting period of growth and transformation. The successful candidate will ideally have experience operating at a similar level in a Director or General Manager position and have experience working in this industry.

Key Responsibilities:

• Operational Management: Oversee daily operations, ensuring efficiency and effectiveness in all business processes. Implementing processes, systems and procedures to ensure consistency and standards across all areas of the business.
• Strategic Planning: Develop and implement business strategies to achieve company goals and objectives.
• Financial Oversight: Manage budgets, financial planning, and performance metrics to ensure profitability.
• Team Leadership: Lead, mentor, and develop a high-performing team across various departments.
• Customer Relations: Maintain and enhance relationships with key clients, ensuring high levels of customer satisfaction.
• Sales and Marketing: Drive sales growth through effective marketing strategies and business development initiatives.
• Compliance: Ensure all operations comply with industry regulations and company policies.
• Innovation: Identify and implement new business opportunities and innovations in product design and construction.

Person Specification

Qualifications:

• Bachelor’s degree in Business Administration, Management, or a related field. An MBA is a plus.
• Proven experience as a General Manager or in a similar executive role within a commercial business.
• Specific experience in the home improvements, e.g. windows, extensions, conservatories sector is highly desirable.

Skills and Competencies:

• Leadership: Strong leadership and team management skills.
• Financial Acumen: Excellent understanding of financial management and budgeting.
• Strategic Thinking: Ability to develop and implement effective business strategies.
• Communication: Outstanding communication and interpersonal skills.
• Problem-Solving: Strong analytical and problem-solving abilities.
• Customer Focus: Commitment to delivering high-quality customer service.
• Adaptability: Ability to adapt to changing business environments and market conditions.

Experience:

• Proven experience operating in a senior management role within a commercial business.
• Demonstrated experience in the home improvements industry, including knowledge of construction, sales, and customer service.
• Proven track record of achieving business growth and profitability.
• Excellent written, verbal and numerical skills.
• Proven experience in vendor and supplier management.
• Experience managing and developing teams.

Salary and Benefits negotiable upon discussion based on the candidates experience and market value. This role requires initially working full-time, 5 days a week in the office but will be able to lead a transition to a more flexible working practice within the business after a period of time. This is a great time to join this business at a time of investment and growth, where you will take a leadership role to guide the business through change and expansion successfully.