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- Tasks: Handle insurance claims related to vehicle damage and road traffic accidents with efficiency.
- Company: Join Aviva, a market leader in insurance, committed to investing in your growth.
- Benefits: Enjoy hybrid working, flexible hours, generous holidays, and discounts on Aviva products.
- Why this job: Experience a dynamic role where no two days are the same and make a real impact.
- Qualifications: 5 GCSEs/National 5s at grades A to C, including Maths and English; no prior experience needed.
- Other info: Inclusive workplace welcoming diverse backgrounds; full training provided for all new hires.
The predicted salary is between 22100 - 25500 £ per year.
Hybrid working - Maxim Business Park
Our standard fulltime contracts are for 35 hours per week (with options for part time working). Flexible shift pattern between 7am-7pm Monday - Friday. Salary ranges from £25,100 to £28,500 depending on hours worked and experience.
Are you someone who...?
- Enjoys a challenge where no two days are the same.
- Likes to deal directly with customers on the phone listening and fact finding.
- Is comfortable negotiating with people, including solicitors and brokers, and making decisions based on facts, as well as challenging the status quo.
- Is quick to adjust your work priorities to meet changing demands.
- Is collaborative with colleagues.
If you answer yes to all of these, we would love to meet you.
As a handler within our market leading Claims division, you will handle insurance claims with maximum efficiency and minimum fuss. These will be related to vehicle damage and road traffic accidents. Through meticulously checking facts and asking questions you will be able to drive your claims forward and make accurate liability decisions.
You will talk and listen calmly to our customers, and in some circumstances brokers and claimant solicitors, knowing just the right questions to ask to obtain relevant information to assist you in processing the claim. You'll enjoy taking personal responsibility for your own caseload, continually reorganising and prioritising to ensure our customers get the best service possible.
Skills and experience we're looking for:
- Minimum of 5 GCSEs/National 5s at grade A to C (Grades 4 - 9 from 2017) with two of those being in Maths and English.
- Excellent communication both written and oral together with questioning skills.
- You should be able to provide excellent customer service.
- No previous claims or insurance experience is required as full training will be provided.
- Quick learner who's not afraid of a challenge.
What you'll get for this role:
- Salary is £25,100 to £28,500 depending on location, skills, experience, and qualifications.
- Part time working patterns and flexible working options can also be considered.
- Career Progression Model.
- Hybrid working model - mix of working from home and in the office. Office based at Maxim Business Park.
- Free bus service that runs from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral.
- Bonus opportunity - 6% of annual salary. Actual amount depends on your performance and Aviva's.
- Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
- 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
- Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts.
- Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
- Brilliantly supportive policies including parental and carer's leave.
- Flexible benefits to suit you, including sustainability options such as cycle to work.
- Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
- We take your wellbeing seriously with lots of support and tools.
Aviva is for everyone: We are inclusive and welcome everyone - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week - combining the benefits of flexibility with time together with colleagues.
We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please send an email to (email address removed).
Contact Detail:
Aviva Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the insurance claims process, especially related to vehicle damage and road traffic accidents. Understanding the basics will help you engage in meaningful conversations during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills by role-playing scenarios where you handle customer queries or negotiate with colleagues. This will prepare you for the dynamic nature of the job and show that you're ready to take on challenges.
✨Tip Number 3
Research common questions asked in claims handler interviews, particularly those focusing on customer service and problem-solving. Being prepared with thoughtful responses will help you stand out as a candidate who can think on their feet.
✨Tip Number 4
Network with current or former claims handlers to gain insights into the role and company culture. This can provide you with valuable information to discuss during your interview and show your genuine interest in joining our team.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Claims Handler role. Emphasise your communication skills, ability to handle customer queries, and any experience in negotiation or decision-making.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific aspects of the job description that resonate with you, such as your ability to adapt to changing priorities and your commitment to providing excellent customer service.
Highlight Relevant Qualifications: Ensure you clearly list your GCSEs/National 5s, especially in Maths and English, as these are key requirements. If you have any additional qualifications or training that could be relevant, include those too.
Showcase Your Soft Skills: In your application, highlight soft skills such as teamwork, adaptability, and problem-solving. These are crucial for a role that involves direct customer interaction and collaboration with colleagues.
How to prepare for a job interview at Aviva
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Claims Handler. Familiarise yourself with the types of claims you'll be handling, such as vehicle damage and road traffic accidents, so you can speak confidently about how your skills align with the job.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, prepare to demonstrate your ability to listen actively and ask relevant questions. Think of examples from your past experiences where you've successfully communicated with customers or colleagues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving and negotiation skills. Practice how you would handle difficult situations, such as dealing with an upset customer or negotiating with solicitors, to show your ability to think on your feet.
✨Highlight Your Adaptability
The job requires quick adjustments to changing demands. Be ready to discuss times when you've had to reorganise your priorities or adapt to new challenges, showcasing your flexibility and willingness to learn.
