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- Tasks: Join our team to provide outstanding service in a lively café environment.
- Company: The National Trust is a leading organisation in food and hospitality across the UK.
- Benefits: Enjoy perks like free entry to National Trust sites, discounts, and a substantial pension scheme.
- Why this job: Make a difference while working in a fun, inclusive atmosphere with opportunities for growth.
- Qualifications: No experience needed; just bring your enthusiasm and love for people!
- Other info: Flexible hours with no evening shifts; online assessment required instead of a CV.
The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we would love you to join us. In this role, you would be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.
This location is in a rural area, so please think about how you would get here for work, before applying for the job.
Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package below to see what benefits we offer you.
Hours: This role is an hourly paid, fixed term position. Wherever possible, we aim to offer a consistent working pattern, but we are looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. We would give you as much notice of this as possible. The role will include weekends and Bank Holidays; however, there are no evenings or split shifts.
Salary: £12.25 per hour
Duration: Fixed Term Contract until the end of December 2025
For this role, you will need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What you will be doing: As a Team Member, your main focus will be front of house, dealing directly with people. You will welcome and look after everyone who comes to the café. With your love of working with people, your 'can-do' attitude and your desire to provide an outstanding service, you will be making sure everyone has an enjoyable time. This is a lively business that is constantly on the go, so teamwork and adaptability are crucial.
You will be keen to understand what people want, to help them and to make recommendations. You will always keep the standards of food and drink preparation and presentation high. Using your excellent eye for detail, you will make sure all displays and signs are accurate and looking good. At times, you may need to help the kitchen team with preparing food.
We will give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish.
Who we are looking for: No experience is needed, but we would love to hear from you if you are:
- Happy to work in a team or on your own initiative.
- A people person, who cares about giving great service.
- Enthusiastic and willing to learn.
The package: The National Trust has the motto 'For everyone, for ever' at its heart. We are working hard to create an inclusive culture, where everyone feels they belong. It is important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we are for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Food & Beverage Team Member employer: The National Trust For Places of Historic Interest or Natural Beauty
Contact Detail:
The National Trust For Places of Historic Interest or Natural Beauty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Familiarise yourself with the National Trust's values and mission. Understanding their commitment to hospitality and community will help you align your responses during the online assessment, showcasing how you can contribute to their goals.
✨Tip Number 2
Since this role requires a strong focus on customer service, think of specific examples from your past experiences where you've provided excellent service or worked well in a team. Be ready to share these during the assessment to demonstrate your suitability.
✨Tip Number 3
Consider the rural location of the job and plan your commute ahead of time. Being able to discuss your travel arrangements confidently during the assessment shows that you're proactive and committed to the role.
✨Tip Number 4
Prepare for the online assessment by reviewing common scenarios you might face as a Food & Beverage Team Member. Think about how you would handle various customer interactions and food safety situations to showcase your problem-solving skills.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the National Trust is looking for in a Food & Beverage Team Member. Highlight key responsibilities and required qualities, such as teamwork, customer service, and adaptability.
Complete the Online Assessment: Since this role requires you to complete an online assessment instead of submitting a CV, ensure you approach it thoughtfully. Take your time to answer questions honestly and reflectively, showcasing your strengths and suitability for the role.
Showcase Your People Skills: In your application, emphasise your ability to work with people and provide excellent service. Use examples from past experiences, even if they are informal, to demonstrate your enthusiasm and willingness to learn.
Consider Your Availability: Since the role includes weekends and Bank Holidays, make sure to mention your flexibility in your application. This shows that you are aware of the job requirements and are willing to adapt to the needs of the business.
How to prepare for a job interview at The National Trust For Places of Historic Interest or Natural Beauty
✨Show Your People Skills
As a Food & Beverage Team Member, you'll be interacting with customers constantly. Make sure to highlight your ability to connect with people and provide excellent service during the interview. Share examples of how you've made someone's day better through your interactions.
✨Demonstrate Flexibility
Since the role requires flexibility in working hours, be prepared to discuss your availability and willingness to adapt to changing schedules. Mention any previous experiences where you successfully adjusted to new situations or worked outside your comfort zone.
✨Emphasise Teamwork
Teamwork is crucial in this role, so be ready to talk about your experiences working in a team environment. Share specific instances where you collaborated with others to achieve a common goal, and how you contributed to a positive team dynamic.
✨Express Your Enthusiasm to Learn
The National Trust values individuals who are eager to learn and grow. During the interview, convey your enthusiasm for the role and your willingness to undergo training. Discuss any relevant skills or knowledge you hope to gain while working with them.
