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- Tasks: Lead the restaurant team to deliver exceptional dining experiences and maintain high standards.
- Company: Join Swinton Estate, a stunning Yorkshire Dales destination with luxury accommodations and award-winning dining.
- Benefits: Enjoy up to £32,000 salary, 30-33 days holiday, live-in options, and fantastic discounts.
- Why this job: Be part of a passionate team in a beautiful setting, focused on sustainability and guest satisfaction.
- Qualifications: Experience in hospitality, a people-focused attitude, and a willingness to learn about fine dining.
- Other info: Engage in exciting staff events and development opportunities while enjoying a unique work environment.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking a passionate Restaurant Duty Manager to assist in the smooth running of our restaurant on the Swinton Estate. You will play a crucial role in ensuring an exceptional dining experience for our guests, with guidance from our Restaurant Manager and wider Swinton team.
Samuel's restaurant, steeped in Victorian grandeur with an ornate gold leaf ceiling, is complemented by traditional décor and a seasonal à la carte menu of show-stopping British and European classics, alongside a fabulously exciting wine list for a truly delightful, 'Uniquely Swinton' dining experience.
This is a fantastic opportunity to work as part of our dedicated and enthusiastic team. If you feel you have the necessary skills and the desire to progress your profession in Hospitality with us, then we would love to hear from you.
Who we are:
Swinton Estate is situated in the Yorkshire Dales and is one of the largest privately owned estates in England. Constantly developing, we boast Swinton Park, a luxury traditional castle hotel with 42 bedrooms, three holiday cottages, and award-winning Samuel's Restaurant; a luxurious country club and spa including the contemporary Terrace Restaurant; Swinton Bivouac, a glamping site with tree lodges, yurts, and café; and last but by no means least, the Swinton cookery school.
As part of our C.A.S.T.L.E commitments, environment and sustainability here at Swinton is a major strand. Alongside our pledge for the Estate to be Net Zero by 2030, a commitment from each individual is crucial. Each individual is permitted to be involved with resource reduction and staff engagement initiatives to cascade the importance to other employees.
The Role:
- Engaging with guests and team members to meet and exceed their needs
- Making sure the ambiance and standards of presentation within the restaurant, lounge areas, and bar exceed expectations
- Ensuring continuous learning and development for both yourself and the team
- Identifying new ways to surprise customers and delivering the highest standard of service
- Handling any customer complaints, fulfilling duty management shifts, and ensuring any service recovery is completed to the guest's satisfaction
- Keeping up to date with the industry and market both locally and nationally
- Proactively instilling the Swinton Estate values in every interaction with staff and guests alike
Candidates should be:
- Experienced at a similar level
- People focused
- Highly motivated with a can-do attitude
- Knowledgeable of fine dining and wine; however, full training will be given
- Able to communicate effectively with guests and team members
- Focused on providing excellent customer service
Package description:
We believe in rewarding our people for hard work and some of our additional benefits include:
- A share of Tronc service charge paid monthly
- 30-33 days annual leave (pro rata for PT employees) including bank holidays
- Learning and Development opportunities to grow and progress through our business
- Summer and winter parties and employee recognition days
- Employer contributory NEST pension scheme
- Use of the Country Club & Spa
- Refer a friend scheme up to £500.00 for a full-time member of staff
- 50% discount on food & beverage (including cookery school) and spa treatments/packages within the hotel and Country Club & Spa for yourself and up to three guests
- £75 room rate for yourself, friends & family
- 15% discount for food & beverage or spa for family and friends
- 15% off Swinton Estate voucher purchases
- Access to discounts and employee assistance programme through Hospitality Rewards
- Complimentary meal when on duty in our new employee restaurant 'Danby's'
- Full Uniform
- Live in accommodation can be arranged
Restaurant Duty Manager (Live in Available) employer: Swinton Estate
Contact Detail:
Swinton Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant Duty Manager (Live in Available)
✨Tip Number 1
Familiarise yourself with the Swinton Estate and its values. Understanding their commitment to sustainability and local produce will help you align your answers during interviews, showcasing your enthusiasm for their mission.
✨Tip Number 2
Network with current or former employees of Swinton Estate. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when engaging with the team during the hiring process.
✨Tip Number 3
Prepare to discuss your experience in fine dining and customer service. Highlight specific examples where you've gone above and beyond to enhance a guest's experience, as this is crucial for the Restaurant Duty Manager role.
✨Tip Number 4
Showcase your leadership skills by discussing how you've successfully managed teams in the past. Be ready to share strategies you've used to motivate staff and ensure high standards of service, as this will resonate well with the hiring team.
We think you need these skills to ace Restaurant Duty Manager (Live in Available)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and management. Emphasise any previous roles that involved customer service, team leadership, or fine dining knowledge.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention specific experiences that demonstrate your ability to enhance guest experiences and manage a team effectively.
Showcase Your Knowledge: In your application, mention your familiarity with fine dining and wine. Even if you lack extensive experience, express your eagerness to learn and adapt, as full training will be provided.
Highlight Your People Skills: Since the role is people-focused, include examples of how you've successfully engaged with guests and team members in past positions. This will show your ability to create a positive atmosphere in the restaurant.
How to prepare for a job interview at Swinton Estate
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your love for providing exceptional service and creating memorable dining experiences for guests.
✨Demonstrate Your Knowledge of Fine Dining
Familiarise yourself with fine dining concepts, including menu items and wine pairings. Even if full training will be provided, showing that you have a basic understanding of these elements can set you apart from other candidates.
✨Prepare for Customer Service Scenarios
Think about potential customer service challenges you might face in the role and how you would handle them. Be ready to discuss past experiences where you successfully resolved complaints or exceeded guest expectations.
✨Emphasise Teamwork and Leadership Skills
As a Restaurant Duty Manager, you'll need to work closely with both guests and team members. Highlight your ability to lead a team, foster collaboration, and maintain a positive atmosphere in the restaurant.
