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For Companies At a Glance
- Tasks: Lead the service centre team and manage product fleet operations daily.
- Company: Join Medstrom, a patient-focused company with an employee ownership model since 2022.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and a stake in the company.
- Why this job: Make a real impact on patient outcomes while growing in a supportive environment.
- Qualifications: Experience in team leadership and customer service; full UK driving licence required.
- Other info: Work Monday to Friday with potential weekend shifts; great training provided.
The predicted salary is between 26000 - 36400 £ per year.
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you. You'll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company's success.
We are looking for a dedicated Service Centre Supervisor to join us to help provide high-quality products to customers, from our Thame, Oxfordshire, service centre location.
The Benefits
- Competitive basic salary of £26,000
- Contributory pension scheme
- 33 days annual leave allowance
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary sacrifice schemes including Cycle to Work
- Full induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As a Service Centre Supervisor, you will provide day-to-day leadership to the service centre and technicians to ensure contractual obligations are fulfilled and the fleet is managed accordingly.
Main responsibilities of the role:
- Management of the product fleet: tracking daily and updating the availability and status of Medstrom products
- Management and organisation of the local service team
- Management of the local facility: controlling goods in and out, monitoring the service centre for correct operation, general tidiness, safe working practices and hygiene standards
- Production of the KPIs, ensuring issues are highlighted early and a monthly report is produced
- Be an active member of the service management team and actively contribute to a culture of continuous improvement
- Work to and keep within a budget as directed
- Ensure that equipment remains safe to use and that calibration/servicing is performed
- Plan ahead to include management of holidays and training to ensure cover is available to meet customer demand
Hours of work: 37.5 per week, Monday to Friday, but could include some weekend work.
About You
To join us as a Service Centre Supervisor, ideally, you will need to have or be willing to develop the following skills:
- Experience of leading/managing teams
- Experience within a customer facing environment, with excellent customer service skills
- Thorough understanding of health and safety principles
- A full UK driving licence
- Very good communication skills
- Very good IT skills with a sound knowledge of Microsoft Office
Technical knowledge and experience of Medstrom product fleet is desirable.
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business, and we believe that the more inclusive our environments are, the better our work will be.
Medstrom operates a zero-tolerance policy to any harassment, of any kind, towards our colleagues.
Service Centre Supervisor employer: Medstrom
Contact Detail:
Medstrom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Centre Supervisor
✨Tip Number 1
Familiarise yourself with Medstrom's products and services. Understanding the specifics of their product fleet will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams and improved customer service, as this is crucial for the Service Centre Supervisor position.
✨Tip Number 3
Showcase your understanding of health and safety principles. Since this role involves ensuring safe working practices, being able to articulate your knowledge in this area will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your IT skills, particularly with Microsoft Office. Being proficient in these tools is essential for managing reports and KPIs, so be ready to provide examples of how you've used them effectively in past roles.
We think you need these skills to ace Service Centre Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Service Centre Supervisor position. Tailor your application to highlight relevant experience and skills that match what Medstrom is looking for.
Highlight Leadership Experience: Since the role involves managing a team, make sure to emphasise any previous leadership or management experience you have. Use specific examples to demonstrate how you've successfully led teams in the past.
Showcase Customer Service Skills: As this position is customer-facing, it's crucial to showcase your excellent customer service skills. Provide examples of how you've handled customer interactions positively and effectively in previous roles.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the skills and experiences that are most relevant to the Service Centre Supervisor role. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Medstrom
✨Showcase Your Leadership Skills
As a Service Centre Supervisor, you'll be leading a team. Be prepared to discuss your previous leadership experiences and how you effectively managed teams in the past. Use specific examples to illustrate your ability to motivate and guide others.
✨Demonstrate Customer Focus
This role requires a strong customer service orientation. Think of instances where you've gone above and beyond for customers. Highlight your understanding of their needs and how you can contribute to improving their experience with Medstrom.
✨Understand Health and Safety Principles
Familiarise yourself with health and safety regulations relevant to the service centre environment. Be ready to discuss how you would ensure compliance and promote a safe working atmosphere for your team and customers.
✨Prepare for Technical Questions
While technical knowledge of Medstrom's product fleet is desirable, it's essential to show your willingness to learn. Brush up on any relevant technical skills and be ready to discuss how you would manage the product fleet effectively.
