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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver exceptional service at events and in-room dining.
- Company: Join the Dorchester Collection, renowned for extraordinary guest experiences and a supportive culture.
- Benefits: Enjoy competitive pay, complimentary hotel stays, discounts, and world-class training opportunities.
- Why this job: Be part of a celebrated team in a top-rated workplace, fostering inclusivity and personal growth.
- Qualifications: Bring your unique personality, strong communication skills, and a passion for customer service.
- Other info: Diversity and inclusion are core values; support is available throughout the recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
Join us as a Head Waiter in our Events Operations team at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.
We care about your career and are known for having the absolute best people in the industry. When you join us, you start a unique opportunity to become celebrated as the very best in your field. You will learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you’ll get:
- Competitive salary + service charge
- Complimentary stays with breakfast included in all Dorchester Collection hotels
- 50% off at bars and restaurants within all of our Dorchester Collection hotels
- £1,000 Refer a friend bonus scheme; including £200 tax free on their first day
- World class learning and development opportunities
- Social events throughout the year, including our annual winter ball
- Free Meals on Duty
- Exclusive Access to a discount platform featuring 1000's of retailers
What you’ll do:
- Assist in managing the smooth running of the In Room Dining and Events services following the company standards and procedures.
- Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests' expectations.
- Lead and coach your team to provide service excellence across the 240 acres of parkland.
- Provide luxury food and beverage service to all our guests, whether they are dining in their room, part of a social or corporate event or enjoying a picnic on property.
What you’ll bring:
- Your unique personality and passion to the role and the team.
- A talent for creating a positive team environment.
- Great communication skills with a strong customer service ethic.
- Organisation and time management skills to arrange your daily tasks.
- The ability to remain positive within challenging situations.
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com.
Position location:
Job Location: United Kingdom
Location: Blacknest Rd, Sunningdale SL5 7SE Ascot
Contact Detail:
DORCHESTER COLLECTION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference & Banqueting Head Waiter
✨Tip Number 1
Familiarise yourself with the Dorchester Collection's values and culture. Understanding their commitment to inclusivity and excellence will help you align your approach during interviews and discussions, showcasing that you are a perfect fit for their team.
✨Tip Number 2
Network with current or former employees of the Dorchester Collection. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when preparing for your interview.
✨Tip Number 3
Demonstrate your leadership skills by sharing specific examples from your past experiences where you successfully motivated a team or handled challenging situations. This will highlight your capability to lead and coach others effectively.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since the role focuses on providing luxury service, being able to articulate how you create exceptional guest experiences will set you apart from other candidates.
We think you need these skills to ace Conference & Banqueting Head Waiter
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Conference & Banqueting Head Waiter. Tailor your application to highlight relevant experience and skills that align with these requirements.
Showcase Your Personality: Since the role values personality and passion, make sure to convey your unique character in your application. Use examples from your past experiences that demonstrate your ability to create a positive team environment and provide excellent customer service.
Highlight Relevant Experience: Detail any previous roles in hospitality or events management that showcase your leadership, communication, and organisational skills. Be specific about your achievements and how they relate to the expectations of the position.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also expresses your enthusiasm for the role and the company. Mention why you want to work at Dorchester Collection and how you can contribute to their culture of inclusivity and excellence.
How to prepare for a job interview at DORCHESTER COLLECTION
✨Showcase Your Passion for Service
As a Head Waiter, your enthusiasm for providing exceptional service is crucial. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles, demonstrating your commitment to creating memorable experiences.
✨Emphasise Team Leadership Skills
Highlight your experience in leading and motivating teams. Discuss how you foster a positive team environment and ensure that everyone is working towards the same high standards of service, as this aligns with the company's values of collaboration and respect.
✨Demonstrate Strong Communication Abilities
Effective communication is key in hospitality. Be ready to discuss how you handle communication within your team and with guests, especially in high-pressure situations. This will show your potential employer that you can maintain a smooth operation during busy events.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to remain calm under pressure. Think of scenarios where you've successfully managed challenges in service or team dynamics, and be ready to explain your thought process and actions taken.
