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- Tasks: Support and train self-employed drivers while boosting team morale and performance.
- Company: AO is a leading retailer in appliances and electricals, dedicated to exceptional customer service.
- Benefits: Enjoy 33 days holiday, pension contributions, healthcare cashback, exclusive discounts, and charity days.
- Why this job: Join a high-performing team that values growth, teamwork, and making a positive impact.
- Qualifications: Passion for service, leadership skills, effective communication, and PC literacy required.
- Other info: Full-time role based in Leeds with a supportive environment for career development.
The predicted salary is between 22700 - 31600 £ per year.
Our Driver Account Managers are always striving to find better ways to support and improve the standards of our self-employed fleet, to help us provide a first-class service to our customers each and every time. At AO, you will play a crucial role in welcoming in new drivers, boosting the morale of our existing crews and promoting positive teamwork, all with an incredible support system to set you up for success. We are a high-performing team and look forward to welcoming someone open-minded and ready to learn and develop along the way. This role would be ideal for a knowledgeable Transport Clerk who is looking to elevate their career to new heights and take on a new challenge.
Salary: £27,540.00 - £31,620.00 per annum
Hours: 5 out of 7 days / 40 hours per week
Job Type: Full-time and permanent contract
Location: Unit 3, Total Park, Pontefract Lane, Leeds, LS9 0DW
Here's What You Can Expect To Be Doing:
- Deliver training to new and current Self-employed Delivery Drivers.
- Conduct recruitment sessions/presentations to potential Self-employed contractors.
- Improve grading performance & monitor fair allocation of work.
- Drive a reduction in customer complaints for your drivers and deal.
- Maintain training records.
- Assisting with the internal auditing processes.
- Ensure your driver's SSW knowledge is current & covers internal standards.
- Work closely with drivers and be the "go-to" person for payment queries, grading queries, routing issues, damage claims etc.
- Support with damage to property, vehicle damage and product damage - ad hoc damage training/retraining.
A Few Things About You:
- Have a passion for delivering the service we promise our customers.
- Able to lead, inspire and motivate others.
- Confident in a fair and consistent approach to people management.
- Able to communicate effectively at all levels.
- PC literate including warehouse software and Microsoft Packages.
A Bit About Us:
When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too). We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things.
Our Benefits:
- 33 days holiday.
- At least 5% contribution pension scheme.
- Healthcare Cashback Scheme.
- Exclusive Staff Discount.
- Enhanced Maternity, Paternity and Adoption Packages.
- Expression of wish service.
- Make a difference days (x2 fully paid charity days a year).
- Share-save Scheme.
To see all our benefits and perks, visit our AO Benefits page.
Driver Account Manager in Leeds employer: AO.com
Contact Detail:
AO.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Driver Account Manager in Leeds
✨Tip Number 1
Familiarise yourself with the logistics and transport industry, especially in relation to self-employed drivers. Understanding the challenges they face will help you connect better during interviews and demonstrate your commitment to improving their experience.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated teams or improved performance in previous roles. This will highlight your ability to inspire and manage drivers effectively, which is crucial for this position.
✨Tip Number 3
Research AO's company culture and values thoroughly. Being able to articulate how your personal values align with theirs can set you apart as a candidate who truly fits into their team-oriented environment.
✨Tip Number 4
Prepare to discuss your experience with training and development. Since you'll be delivering training to drivers, having specific examples of how you've successfully trained others will demonstrate your capability and readiness for the role.
We think you need these skills to ace Driver Account Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in transport management or roles that involve training and motivating teams. Use keywords from the job description to demonstrate your fit for the Driver Account Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead and inspire others. Mention specific examples of how you've improved team performance or handled challenges in previous roles.
Highlight Relevant Skills: Emphasise your communication skills and PC literacy, particularly with warehouse software and Microsoft packages. These are crucial for the role, so provide examples of how you've used these skills effectively in past positions.
Prepare for Potential Questions: Think about how you would respond to questions regarding team motivation, conflict resolution, and customer complaint handling. Prepare examples from your experience that demonstrate your problem-solving abilities and leadership style.
How to prepare for a job interview at AO.com
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent service. Share examples of how you've gone above and beyond to meet customer needs in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Leadership Skills
As a Driver Account Manager, you'll need to inspire and motivate others. Prepare to discuss your leadership experiences, focusing on how you've successfully led teams or projects in the past.
✨Be Ready to Discuss Training and Development
Since the role involves delivering training to drivers, think about your own experiences with training others. Be prepared to share specific examples of how you've effectively communicated information and supported others in their development.
✨Familiarise Yourself with Relevant Software
The job requires PC literacy, including knowledge of warehouse software and Microsoft packages. Brush up on these tools and be ready to discuss your proficiency and any relevant experiences using them.
