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- Tasks: Join a dynamic team to manage customer relationships and handle orders and queries.
- Company: Work with a leading global distribution organisation in County Durham.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Be part of a collaborative culture that values customer satisfaction and teamwork.
- Qualifications: Must have 2+ years in B2B customer service and excellent communication skills.
- Other info: Adaptability is key as each project presents unique challenges.
The predicted salary is between 30000 - 42000 £ per year.
Central Employment are working with an established global distribution organisation based in County Durham, as they look to appoint a Customer Account Executive.
As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.
Key duties of the Customer Account Executive:- Respond to incoming contacts from customers via telephone, website and email
- Maintain and further develop relationships with existing customers
- Accurately determine the order needs of customers
- Liaise with other departments including Accounts, Purchasing and Warehouse in relation to satisfying Customer Orders and handling queries
- Work with team members to ensure all customer needs are covered
- Work with external Sales staff to help process their quotations, orders and queries
- Undertake products training as and when required
- Process information via our computerised order processing and accounts system
- Create presentation documents in relation to orders/quotations using Microsoft Office programs
- Maintain accurate records of contact, project requirements and customer requirements
- You will need to be an experienced B2B customer services professional with a minimum of 2 years' experience in a similar role.
- You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication.
- The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.
Customer Account Executive in Peterlee employer: Central Employment Agency (North East) Limited
Contact Detail:
Central Employment Agency (North East) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Executive in Peterlee
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what they offer will not only help you in conversations but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Practice your communication skills, especially in a B2B context. Role-play scenarios where you handle customer queries or complaints to build confidence and showcase your ability to maintain strong relationships.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Prepare examples from your past experience that highlight your adaptability and problem-solving skills. Be ready to discuss specific situations where you successfully managed customer needs or resolved issues.
We think you need these skills to ace Customer Account Executive in Peterlee
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your B2B customer service experience, particularly any roles where you've built and maintained customer relationships. Use specific examples that demonstrate your communication skills and adaptability.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Customer Account Executive role and how your previous experience aligns with the job requirements. Mention your ability to handle detailed information and work collaboratively with teams.
Showcase Relevant Skills: Emphasise your proficiency in Microsoft Office programs, especially if you have experience creating presentation documents. Highlight any experience with order processing systems or similar software.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Central Employment Agency (North East) Limited
✨Showcase Your Communication Skills
As a Customer Account Executive, you'll be interacting with customers at various levels. Make sure to demonstrate your excellent communication skills during the interview by articulating your thoughts clearly and listening actively.
✨Prepare for Scenario Questions
Expect questions that assess how you handle customer queries and orders. Prepare examples from your past experience where you successfully resolved issues or built strong customer relationships to showcase your problem-solving abilities.
✨Familiarise Yourself with the Company
Research the global distribution organisation and understand their products and services. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Demonstrate Adaptability
Given the varied nature of projects you'll handle, be ready to discuss how you've adapted to changing circumstances in previous roles. Highlight your ability to learn quickly and manage multiple tasks efficiently.
