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- Tasks: Be the go-to person for customer queries and ensure fleet compliance.
- Company: Join DAF Fleet Services, a leader in bespoke fleet management solutions.
- Benefits: Enjoy a salary up to £26,000, bonuses, and 22+ days holiday.
- Why this job: Work in a friendly team with great training and career progression opportunities.
- Qualifications: A positive attitude and communication skills are key; experience is a bonus.
- Other info: Potential for hybrid work and fun team-building activities.
The predicted salary is between 20800 - 36400 £ per year.
Do you want to work in a fast paced, friendly environment? Due to substantial growth, we currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke fleet management solutions to remove the administrative burden of operating their fleet.
As a Customer Service Executive, we can offer you:
- Salary of up to £26,000 (depending on your customer service experience)
- Quarterly team bonus of up to £1,250 (up to £5,000 a year)
- Excellent DAF customer service training & development opportunities in house and manufacturers
- 22 days holiday (plus statutory), rising to 25 days after 5 years service
- Employee recognition competitions
- Hosting our own mini events, food days and much more
- Team building activities offsite
- Employee recognition scheme
- Employee assistance programme
- Career progression opportunities
- Pension
- Death in service life insurance scheme
- Cycle to work scheme
- Office based with potential to go hybrid in the future
Who are we looking for as a Customer Service Executive:
- Most importantly, you'll have a can do attitude.
- Enjoy troubleshooting and have the ability to think on your feet.
- A proven track record of providing world class customer service.
- Exceptional communication skills both written and verbal.
- A high level of IT literacy and comfortable speaking to clients on the phone and using email.
- Be organised, resilient and have the ability to work on your own initiative.
- Any experience of fleet management or the automotive sector would be an advantage but not essential.
- Full UK driving licence (preferred).
The Customer Service Executive role / responsibilities include (but not limited to):
- To be a customer service champion.
- Ensure our clients fleet is compliant and they are adhering to their legal responsibilities.
- Own inspection and maintenance plans and communicate these to customers.
- Document all correspondence with clients in the appropriate system or database.
- General administration duties required for the smooth running of the Customer Service Department.
- Working Monday to Friday, 8am to 5pm.
Apply today to start your Customer Service Executive journey with DAF Fleet Services. No agencies please. It is not always possible to get back individually to each applicant, so if you haven't received a reply within 21 days, your application has been unsuccessful.
Customer Service Executive in Devizes employer: FORD & SLATER LIMITED
Contact Detail:
FORD & SLATER LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Devizes
✨Tip Number 1
Familiarise yourself with the fleet management industry and DAF's services. Understanding the specific challenges and solutions in this sector will help you engage more effectively during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves speaking with clients, being articulate and confident on calls can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully handled customer issues in the past. This will demonstrate your 'can do' attitude and troubleshooting skills.
✨Tip Number 4
Network with current or former employees of DAF Fleet Services if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Service Executive in Devizes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to troubleshoot, communicate effectively, and work independently, as these are key traits for the Customer Service Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how you've provided excellent customer service in the past and how you can contribute to the DAF Fleet Services team.
Highlight Relevant Skills: In your application, focus on your IT literacy and communication skills. Provide examples of how you've used these skills in previous roles, especially in a fast-paced environment.
Follow Application Instructions: Ensure you follow any specific instructions provided in the job listing. This may include submitting your application through a particular platform or including certain documents. Attention to detail is crucial!
How to prepare for a job interview at FORD & SLATER LIMITED
✨Show Your Can-Do Attitude
Make sure to convey your positive mindset during the interview. Employers are looking for candidates who can tackle challenges head-on, so share examples of how you've approached problems in the past with a proactive attitude.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you’ve effectively communicated with clients or colleagues in previous roles.
✨Highlight Your IT Literacy
As a Customer Service Executive, you'll need to be comfortable with various IT systems. Familiarise yourself with common customer service software and be ready to discuss your experience with technology during the interview.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your troubleshooting skills. Think of specific instances where you successfully resolved customer issues and be ready to explain your thought process and actions taken.
